General
Go the Discover view (the second tab on the bottom menu) and tap on the search bar. Now you can choose whether you would like to search for items or users. Some tips for searching:
When searching for users you can search by both the full name and username.
You can use multiple search terms to narrow your search. For example “vintage jacket” or “red dress”.
Want to see items from just one brand? Type “Adidas” and you’ll see items from Adidas.
Yes! Under every item you see a small button with a heart on it — that's our Luv button. Tap it, if you like something and would like to save it for later. Now go to your profile, you can view all of the items that you have Luv'd.
Yes, while the app is in English, our customer service people speak both English and Estonian.
Last year our founder Sander started noticing more and more of his female friends selling their clothes on Facebook. When he asked them why they’re doing it, they told him that going to flea markets takes way too much effort. That’s when the idea for Basaar was born.
Sander send his idea to the EMT Appmillionaire competition and ended up winning the competition out of 10 000 ideas. This year Silver and Matthias joined as Co-Founders and Basaar was launched in late summer.
Very sorry to see you go :(. Just send us an email at care@thebasaar.com and we’ll take it from there.
Selling
You can edit your items by going to your Basaar profile, tapping on one of your items and then you can see a green “Edit” button. Tapping the button allows you to edit the price, photos, descriptions etc.

You can mark your items as sold by going to your Basaar profile, tapping on one of your items and then you can see a green “Edit” button. Tapping the button allows you to select “Mark Item as Sold”. Please note that once you mark an item as sold, you cannot unmark it.
No. We urge you not respond to Sellers who request that you complete the order outside of Basaar. This type of offer is against our policy, may be fraudulent, and is not covered by our buyer protection.
You earn Basaar Credits by successfully selling items on Basaar. You can use your Basaar Credits to buy awesome items on Basaar or cash out anytime by clicking on the ”Withdraw” button on your profile. Once you send us a Withdraw request, we will wire the money to your bank account in 1 working day.
Presentation is everything! Try to take beautiful and attractive photos, when you really want to sell something.
Use natural lighting and capture your item from many different angles. The more photos the better.
Look at our Popular category to get some inspiration!
Also, check out our Photo Guide and Selling Guide.
Selling fakes or replicas on Basaar is not allowed and they will be removed by our admins. When you’re selling designer goods, please include photos of the packaging, closeups of the labels or materials.
We only use lower resolution photos during the uploading process to make the app faster. When you publish your item, it will have high resolution photos.
Buying
Yes, because Basaar handles all of the transactions and provides Buyer Protection. Sellers are guaranteed to get paid when they make a successful sale (i.e. the buyer receives the item) and buyers are guaranteed to get the items they ordered.
Basaar supports both Swedbank and SEB Estonian banklinks, PayPal and credit/debit cards and you can also pay with you Basaar Credits if you like.
No. When you buy multiple items from the same Seller on the same day, we’ll refund the extra shipping fees to your Basaar account as Credits. For example: you buy one dress and one jacket from the Seller today and pay 2x shipping fees. In a short while you will see half of the shipping fees refunded to you as Basaar Credits.
Maybe :). Ask the Seller in the items comments if they can reserve it for you. Reserving is normally done buy temporarily raising the price to 999 €.
Sure. Here’s a simple guide, on how to swap items on Basaar:
Find someone willing to swap an item with you.
To make it easy and secure for both, you should mark the item down to € 1 and pay the shipping fee. That way you get a shipping code for the item and you’re able to track your item.
Something went wrong with your payment — please contact us immediately at care@thebasaar.com.
It is not possible to return items on Basaar, except when the item doesn't match the description, the item wasn't sent out, the item is damaged or when the item is a fake, but described as an original. Tap the “Not Happy” button within three (3) days of receiving your item in the Purchases menu on your Basaar Profile to contact our customer support. We will help you!
Shipping & Packing
The Buyer pays for shipping. All the Seller has to do is use the SmartPOST shipping code that is sent via email after the item has been purchased and follow the instructions in the same email.
Shipping
When someone has purchased your item then you will receive a notification on your phone and on your email. Soon after you will receive a prepaid SmartPOST shipping code via email with instructions how to ship and pack your sold item. If you're on iOS, you can also view the code on the sold item screen.
Please ship your item within 2 days of receiving that email. Once you’ve received the item, please mark the item as “Shipped” under the Closet menu on your Basaar Profile. If you’re not able to ship your item within this time (i.e. you’re out of town), then please notify us immediately.

You will receive your Basaar Credits when the buyer has received your item.
Receiving
After buying an item on Basaar you will receive an email with the tracking number. You can track your item here. When the seller has shipped the item, you should receive a text message with a code from SmartPOST in a couple of days.
Once you have received the text message, go and pick up your item at the SmartPOST Terminal and mark the item as “Received” under the Purchases menu on your Basaar Profile.
No worries. After three (3) days, we assume that everything is fine and mark the item as “Received” automatically so that you can get your Credits.
How to pack my items?
Pack your items carefully and make sure your box is sealed tightly. We wouldn’t want anything to get lost!
Make it “you”. Little details like a handwritten note can really make someones day.
Use boxes and bubble wraps for fragile items such as jewellery or sunglasses.
Also, check out our Shipping & Packing Guide.
No. When one Buyer bought 2 or more items from you on the same day, you can ship them in a signle package by using just one of the shipping codes sent to you.
It's likely that the SmartPOST terminal you're at is full. Please try to find another SmartPOST terminal nearby. You can see them all here.
Withdrawing
The Withdraw button uses your phone’s email app. If it’s not configured, then the Withdraw button doesn’t work. But don’t worry, just send us an email at care@thebasaar.com and we’ll take it from there.
Your requested sum will be wired to your bank account the next business day.
Please contact us at care@thebasaar.com if you have any questions not answered in the FAQ.