Telkom

Telkom Internet Uncapped Fair Usage Policy.

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LTE Acceptable Use Policy.

Dear Valued Customer

In order to improve the user experience of all Telkom Internet uncapped customers, Telkom will be applying a more favourable Fair Usage Policy (FUP) from 1 December 2016. This is a significant improvement on the current policy in which, after reaching the fair use threshold, customers are throttled for the rest of the month. We would like to share the following information with you in order to assist in managing your uncapped experience and ensuring that you are not adversely impacted.

What is the Fair Usage Policy?

In terms of the Telkom AUP, Telkom reserves the right to apply restrictions on an uncapped account if a customer 's behaviour is deemed to be affecting the user experience of other customers on the Telkom network. Examples of customer behaviour which may compromise Telkom's network performance include, amongst other, causing congestion, running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as peer-to-peer. Restrictions which may be applied by Telkom in terms of the Telkom Internet FUP include, but are not limited to, throttling a customer's throughput speeds and/or shaping a customer's bandwidth to limit the use of bandwidth intensive protocols and applications. Click here to view the policy.

FUP levels explained

The FUP is dynamic and customers that reach the FUP levels, will be throttled during specific peak traffic times on a daily basis. No throttling will take place for the remainder of the day. What does throttling mean? Throttling allows internet browsing, but at a reduced speed. Please be advised that each uncapped product has allocated FUP threshold parameters.

You will receive an in browser notification whilst online once you reach such FUP level, as per example below. Please note that when you close the notification box, it will be removed and you will not receive the notification again.

FUP

FUP level 1

Customers that reach 50% of the FUP will be throttled between 19:00 and 21:00.

FUP level 2

Customers that reach 75% of the FUP will be throttled between 18:00 and 22:00.

FUP level 3

Customers that reach 100% of the FUP will be throttled between 7:00 and 24:00. Once FUP level 3 is reached, a customers’ rollover date will be changed. A rollover date is the monthly start date of your Telkom Internet uncapped account. The standard roll over date is the 1st of every month. The new date will be one of the following: 8th, 15th or 21st, depending on which date is the closest to the date that the FUP level was reached. The new roll over date will remain in place whilst the customer subscribes to the uncapped product.

FUP FUP FUP FUP

Priority pass

Customers qualify for two priority passes per month. A priority pass offers you one hour of internet surfing, at normal speed, once you reach a FUP level.

FUP FUP FUP FUP FUP

Self-help portal

Various self-help functions are available via telkom.co.za, including a password management tool and usage tracker. Go to http://www.telkom.co.za/today/help/personal/ and select Internet & WiFi. Alternatively, click below.

Reminder: If you schedule your downloads and software updates for between 12:00 am and 07:00 am, it will not account towards the FUP!

We trust that the information will assist with the understanding of the Telkom Internet Uncapped FUP in order to maximise your uncapped experience. Do not hesitate to contact us should you require further information. We value your continuous support.

Telkom Team

Call 081180
Click to go to telkom.co.za
Click here to find a Telkom store near you

Standard Telkom Terms & Conditions apply and can be viewed at telkom.co.za.

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