We are Arkera Inc., a company incorporated under the laws of the state of Delaware in the U.S (company number 5129813). Our registered office address is at PHS Corporate Services, Delaware, 10022. Arkera Inc., is a wholly owned subsidiary of CarbonNV Limited.
Arkera is the data controller of any personal data you provide to us or that we collect about you when you use the Site and App.
We are registered with the Information Commissioner's Office (" ICO") under registration number ZA334752
By post: Arkera Inc., 30 Stamford Street, London, SE1 9LQ
By email: email@example.com
Arkera adheres to the following principles when processing your personal data:
You may provide us with information through the Site or on the App, when you:
The categories of personal data you provide may include:
When you register to use the App, an "ArkeraID" is created using your personal information. We will save your information and assign you with a personal Arkera ID.
We do not generally seek to collect sensitive personal data through our Site or App. Sensitive personal data is information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; health or sex life, sexual orientation; genetic data or biometric data. If we do collect sensitive personal data, we will ask for your explicit consent to our proposed use of that data at the time of collection.Information we collect about you and your Device
Each time you visit our Site or use the App, we will automatically collect the following information:
We collect information from Instabug Inc., a third party.
Instabug takes device resource use. This includes phone storage, memory capacity of your handset and battery level
We will only use your personal data if we have a legal basis for doing so, including:
The purpose for which we use and process your information and the legal basis on which we carry out each type of processing is further explained below.
|Purposes for which we will process the information||Legal Basis for the processing|
|Customising the App and its content to your particular preferences / user profiling and analysing your content preferences.||It is in our legitimate interests to develop and improve the App for our users. We consider this use to be proportionate and will not be prejudicial or detrimental to you.|
|Marketing.||It is in our legitimate interests to market our services. We consider this use to be proportionate and will not be prejudicial or detrimental to you.|
|To notify you of any changes to the App or Site that may affect you.||It is in our legitimate interests to ensure that any changes to the App or Site are communicated to you. We consider this use to be necessary for our legitimate interests and will|
|To provide you with information and services that you request from us.||It is in our legitimate interests to respond to your queries and provide any information requested in order to generate and develop business. We consider this use to be proportionate and will not be prejudicial or detrimental to you.|
||For all these categories, it is in our legitimate interests to continually monitor and improve our services and your experience of the Site and App and to ensure network security. We consider this use to be necessary for our legitimate interests and will not be prejudicial or detrimental to you.|
Where you provide consent, you can withdraw your consent at any time and free of charge, but without affecting the lawfulness of processing based on consent before its withdrawal. You can update your details or change your privacy preferences by contacting us using the contact details set out above.
Arkera will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you in a timely manner and we will explain the legal basis which allows us to do so.
You will receive marketing communications from us if you have requested information from us or registered to use the App and, in each case, you have not opted out of receiving that marketing. This can include information about services which may be of interest to you, details of events hosted by us and software updates.
If you would prefer not to receive any direct marketing communications from us, you can opt-out at any time by contacting us at firstname.lastname@example.org.
Arkera will share your personal data with our group companies, affiliates and advisers as necessary to carry out the purposes for which the information was supplied or collected.
Personal data will also be shared with our third party service providers who assist with the running of the Site and App including marketing and others. Our third party service providers are subject to security and confidentiality obligations and are only permitted to process your personal data for specified purposes and in accordance with our instructions.
In addition, Arkera will disclose information about you:
We share your personal data within the Arkera group. This will involve transferring your data outside the European Economic Area (" EEA"). Some of our external third party service providers are also based outside of the EEA so their processing of your personal data will involve a transfer of data outside the EEA. This includes the USA and India.
Where personal data is transferred to and stored in a country not determined by the European Commission as providing adequate levels of protection for personal data, we take steps to provide appropriate safeguards to protect your personal data, including:
If you want further information on the specific mechanism used by us when transferring your personal data out of the EEA, please contact us using the details set out above.
Arkera use appropriate technical and organisational safeguards to protect personal data both online and offline from unauthorised use, loss or destruction. We use industry standard physical and procedural security measures to protect information from the point of collection to the point of destruction. This includes encryption, firewalls, access controls, policies and other procedures to protect information from unauthorised access
Where data processing is carried out on our behalf by a third party, we take steps to ensure that appropriate security measures are in place to prevent unauthorised disclosure of personal data.
Despite these precautions, however, Arkera cannot guarantee the security of information transmitted over the Internet or that unauthorised persons will not obtain access to personal data. In the event of a data breach, Arkera have put in place procedures to deal with any suspected breach and will notify you and any applicable regulator of a breach where required to do so.
Your personal data will not be kept for longer than is necessary for the purposes for which it was collected and processed.
The criteria we use for retaining your personal data, includes the following:
You have the right to access information which we hold about you ("data subject access request"). You also have the right to receive your personal information in a structured and commonly used format so that it can be transferred to another data controller ("data portability").
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please keep us informed if your personal data changes during your relationship with us.
You have the right to object at any time to our processing of your personal information for direct marketing purposes.Where we process your information based on our legitimate interests
You also have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
You also have the following rights under data protection laws to request that we rectify your personal information which is inaccurate or incomplete.
In certain circumstances, you have the right to:
Please note that the above rights are not absolute and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply.
Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.
In order to improve the Site and App, we may use small files commonly known as "cookies". A cookie is a small amount of data which often includes a unique identifier that is sent to your computer or Device from the Site and App and is stored on your Device's browser or hard drive. The cookies we use on the Site and App won't collect personally identifiable information about you and we won't disclose information stored in cookies that we place on your Device to third parties.
You can find more information about how to manage cookies for all the commonly used internet browsers by visiting www.allaboutcookies.org. This website will also explain how you can delete cookies which are already stored on your Device.
Please note that we do not currently recognize or respond to browser-initiated Do Not Track signals, as the Internet industry has not reached a consensus as to Do Not Track standards, implementations and solutions
We currently set the following cookies:
|Customer's (App) data||Your data is stored only within the App and in our database|
We only use "Google Analytics" on the Site and App. This cookie provides us with a visitor count and an understanding of how visitors move around and use the website. We can then use this information to improve navigability and the Site and App generally. The cookies we use on the Site and App won't collect personally identifiable information about you and we won't disclose information stored in cookies that we place on your Device to third parties.
We are obliged by Google Analytics to state the following:
The Site and App contain links to and from the websites of third parties.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and Arkera does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
If you have concerns about our use of your personal data, please send an email with the details of your complaint to email@example.com. We will aim to respond to your concerns within 30 days. You also have the right to complain to the Information Commissioner's Office
California Civil Code Section 1798.83 permits users of our Site or App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org.