Last update : February
18, 2016
Your privacy is important to us, be assured that we
are doing our very best to protect it and avoid any
misuse or abuse of your personal data. This Policy explains
how your personal
information is collected, used, and disclosed by Support Hero and its Affiliates.
An
Affiliate is a Website Owner who
has installed the Support Hero
Widget on his/her page and is using Support Hero to provide its Knowlegde
Base content. You are probably seeing
this privacy policy because you have used a support widget brought to you by one of our Affiliate.
Each Affiliate is bound by this
Privacy Policy and commits
to respect your privacy as well as we do.
If
you have questions or complaints regarding
our privacy policy or practices, please
contact us at contact@supporthero.io.
What
information do we collect?
We collect
information from you in various ways when
you use our applications.
Information we may collect includes name, email address, etc. At each time information is collected about you, you will
be clearly informed about the type of collected
information. No personal information will be collected
without your explicit
consent.
You
can always refuse to provide personal information to
us or our Affiliates but, most of the time, if you choose so, you
will not be eligible to use the application.
The
information collected is always collected in order to better address your needs.
Spam with uninteresting
content is not allowed on Support
Hero!
The
information we collect will help us and our Affiliate to target messages that are really of interest to you.
Moreover, we respect
the laws of the countries we
are operating in and require our
Affiliates to do the same.
In countries where explicit email opt-in
is a requirement, an opt-in checkbox is proposed.
In
addition, when you visit our website
and participate in one of our
applications, some information may
be automatically collected. For example, it is standard for your Web browser to automatically
send information to every website you visit
including ours. That information includes
your computerÕs Internet
Protocol (IP) address, access
times, browser type and language, and referring website addresse. We may
also collect information
about your computerÕs
operating system and information about your usage and
activity on our website and applications. We use this information, which does not identify individual users, to analyze trends, to administer the
site, to track usersÕ behaviors and to gather demographic information about our
visitors and applications users.
Cookies
We may automatically collect certain
information through the use of Òcookies.Ó Cookies are
small data files that are stored on your hard drive by a
Web site. Among other things, the use of cookies helps
us to improve our website and your experience. We use cookies to see which content and features are most popular, to count the number of
computers accessing our
Sites, to personalize your experience, and to remember your preferences.
We may link the information we store in
cookies to any personally
identifiable information you submit
while on our website. If your browser is set not to accept cookies or
if you reject a cookie, you may not be
able to access certain features
or services of our applications.
Web Beacons
We and our Affiliates use web beacons that help us better manage
content on our applications. web beacons
are electronic images that may be used
on our applications. A web beacon
may be used
on our applications to collect
information, deliver cookies, count visits, understand usage and campaign effectiveness.
Who can access your
information?
There
are only two companies who can
access your information: Support
Hero and the Affiliate who has installed the application
you are using. Your information will never be sold
or otherwise transmitted to
third parties.
How your information may be used?
Support
Hero will only use your information for support
and statistical purposes. We will not use your information to contact you. We will keep
your information strictly confidential and will not make any commercial use of it.
The
Affiliate who has collected your information within the framework of the use
of one of our application will
use your information for demographic
and statistical purposes.
It
may use your information to
contact you by email to provide
you with useful information about the Website
it is operating.
Finally, it may also use your
information for prospect / client relationship
management purposes but will
only do so in compliance with applicable laws. For that purpose, your information may be imported
in the AffiliateÕs CRM software to improve its communication with you and the service it may provide
you with.
How is your
information secured?
The
security of your personal information is important
to us. Our applications are all SSL ready. So when you provide
us any information using
one of our applications, it
will be encrypted
if SSL is
running on the concerned page.
Support
Hero takes reasonable security measures to protect your personal information to prevent loss, misuse,
unauthorized access, disclosure, alteration, and
destruction. Please be aware, however, that despite our
efforts, no security measures
are 100% bulletproof.
How can you
get your information changed or out of Support Hero?
You
can request modification or
deletion of your
information at any time by sending an email to contact@supporthero.io with your first and last name and the the name of the Affiliate Website using Support Hero.
Changes to this policy
Support
Hero may change this Policy from time to time. If
we make any
changes to this policy, we will change the ÒLast UpdatedÓ date above. We encourage you to review this policy
whenever you visit our Sites or use our applications to understand
how your personal
information is used.