Page 17 - Dell AMD Why Workstation eguide
P. 17
Example: Dell collaborates closely with AMD to ensure that any potential software compatibility or stability issues that arise with its Radeon™ Pro GPUs are addressed with utmost priority.CUSTOMER SUPPORT = PEACE OF MINDOngoing support is a huge upside to buying a certified workstation – and the only way you can be sure to avoid the danger of getting the run-around. Certified configurations will be supported by all parties, so if any problems arise then Dell and our certified partners will work collaboratively to resolve them.Technically speaking, if a customer buys a non-certified workstation, not all parties are fully responsible for support. We recognize that software support is best handled by specialists, so Dell often helps ISVs by leaving the workstation with them post-certification. This enables ISVs to rapidly reproduce customer problems so that issues can be managed and resolved faster by all parties as part of a ‘one-stop’ process.“TECHNICALLY SPEAKING, IF A CUSTOMER BUYS A NON-CERTIFIED WORKSTATION NOT ALL PARTIES ARE FULLY RESPONSIBLE FOR SUPPORT.”

