GENERAL TERMS OF SERVICE FOR USERS OF THE GETT PLATFORM – UNITED KINGDOM

This version came into effect on: 17 June 2025

1. About Gett

The Gett Platform is operated by GT Gettaxi (UK) Limited, a company incorporated and registered in England and Wales with company number 07603404, with its registered office at Angel Gate, 326 City Road, Lower Ground Floor, London, EC1V 2NZ, United Kingdom. For further information on how to get in touch with Gett, please see clause 27 (How to contact us) below.

2. Definitions used in these Terms

In these Terms, unless otherwise defined the following capitalised terms shall have the meanings given to them below:

Account means a User’s individual account within the Gett Platform.

Airport means the UK airports (as updated by Gett from time to time) to/from which you may travel pursuant to a PHV Booking.

App means the mobile application made available by Gett for download on certain portable electronic devices through recognised stores including Apple Store and Google Play Store, through which you can make Booking Requests.

Applicable Laws means all laws, regulations and legally-binding rules and guidelines applicable to the services provided in connection with these Terms (including the Transportation Services) as amended and in force from time to time.

ASAP Booking means a Booking requesting pick-up as soon as possible (applicable to Taxi Bookings only).

Booking means a confirmed Booking Request.

Booking Confirmation has the meaning given in clause 7.3.

Booking Information means any information required to be shared with one or more Fulfilment Partners for the purposes of allocating and processing your Booking (including pick-up and drop-off location).

Booking Request means a request for Transportation Services submitted through the Gett Platform.

Business Client means the legal entity or other form of organisation that has entered into a contract with Gett for Business Services.

Business Services means business services provided by Gett to a Business Client, governed by (i) the business services contract between Gett and the client, and (ii) the Business User Terms.

Business User means an individual authorised by a Business Client to use the Business Services.

Business User Terms means the Business User Terms of Service as updated from time to time and available at: https://www.gett.com/uk/legal/business-user-terms/

Cancellation Fee means the aggregate amount which comprises one or both of the following fees, further information on which is provided in the table in clause 9.3.3 and in clause 9.6:

(a) Driver Cancellation Fee means a discrete charge by the Driver to the User for no-show or cancellation of a Booking after the grace period specified in the Fee Policy.

(b) Gett Cancellation Fee means a discrete charge by Gett (for its own account) to the User for no-show or cancellation of a Booking after the grace period specified in the Fee Policy.

Charges means all amounts payable by a User in connection with a Booking in accordance with clause 9.

Charges Estimate has the meaning given in clause 9.4.1.

Digital Wallet Service means Apple Pay or Google Pay.

Driver means (i) in relation to a Taxi Journey, the Taxi Driver; and (ii) in relation to a PHV Journey, the PHV Driver.

Fee Policy means the fee policy available on the Website at https://www.gett.com/uk/legal/fee-policy/, as updated by Gett from time to time in accordance with clause 22. The Fee Policy forms part of these Terms.

Fulfilment Partner means a third party transportation services provider that carries out a Booking, being either a PHV Operator (in relation to a PHV Journey) or a Taxi Driver (in relation to a Taxi Journey).

Future Order means a Booking with a scheduled pick-up time in the future, as specified by you in the App.

Gett, we, us means GT Gettaxi (UK) Limited (trading as “Gett”), further details of which are set out in clause 1 (About Gett).

Gett Group means Gett and any of its affiliated companies.

Gett Person means any member of the Gett Group and each of their respective employees, contractors, officers, members and shareholders.

Gett Platform means the App and the Website, together with the Services.

High Demand Fee means the aggregate amount which comprises one or both of the following fees, further information on which is provided in the table in clause 9.3.3:

(a) Driver High Demand Fee (or Driver HDF) means a discrete charge by the Driver to the User in return for the User being given precedence over other potential passengers competing to flag down a Taxi on the street at these times.

(b) Gett High Demand Fee (or Gett HDF) means a discrete charge by Gett (for its own account) to the User, the purpose of which is to regulate supply and demand for Taxis at times of high User demand and/or low Driver availability.

Intermediary Services means the intermediary services performed by Gett when it connects Users to Taxi Drivers via the Gett Platform in relation to a Taxi Booking. When performing Intermediary Services, Gett acts in the capacity of an intermediary facilitating a booking made between the Taxi Driver and User directly. As part of the Intermediary Services, Gett (i) processes the Booking, (ii) facilitates payment for the Taxi Journey, and (iii) may provide customer support services in relation to the Booking; however Gett is not a party to the contract for the provision of the Taxi Journey as between the Taxi Driver and the User.

Journey means the Taxi Journey or a PHV Journey, as applicable.

Losses means any losses, damages, liabilities, costs or expenses suffered or incurred, and, in each case, any claims (including third-party claims) or actions in respect thereof.

Meter Fare has the meaning given in the table in clause 9.3.2.

Notification means a written notification through the Gett Platform, which may include a push notification in the App, SMS text message or e-mail.

User Obligations has the meaning given in clause 6.1.

PHV means a licensed private hire vehicle, which includes vehicle types such as executive cars, chauffeur services, limousines and minicabs.

PHV Booking means a Booking for PHV Transportation Services to or from an Airport.

PHV Driver means the driver in relation to a PHV Journey.

PHV Operator means a third party PHV operator licensed under Applicable Law to provide PHV Transportation Services.

PHV Journey means the Transportation Services to/from an Airport provided by the PHV Operator pursuant to a PHV Booking.

Pre-Booking Confirmation has the meaning given in clause 7.2.

Principal Services means, in relation to a PHV Booking, that:

(a) Gett accepts (as principal) the PHV Booking Request of a User;

(b) Gett contracts with the User (as principal) to provide the PHV Transportation Services for the Booking; and

(c) Gett subcontracts the fulfilment of the PHV Transportation Services to a third party PHV Operator.

Privacy Policy means Gett’s Privacy Policy, as amended from time to time and published on the Website at https://www.gett.com/uk/legal/privacy/.

Service Area means the regions in the United Kingdom where Transportation Services are shown as available within the Gett Platform from time to time.

Services means the services provided by Gett as described in these Terms, comprising (i) in relation to Taxi Bookings, Intermediary Services, and (ii) in relation to PHV Bookings, the Principal Services; but excluding, for the avoidance of doubt, any Transportation Services.

Taxi means a hackney carriage licensed in accordance with Applicable Law (and in London sometimes referred to as a ‘black cab’ or ‘black taxi’).

Taxi Booking means a Booking for Taxi Transportation Services.

Taxi Driver means the third-party, self-employed individual registered with Gett to provide Taxi Transportation Services to Users.

Taxi Journey means the Transportation Services provided by the Taxi Driver pursuant to a Taxi Booking.

Terms means these General Terms of Service for Users of the Gett Platform, as amended from time to time by us in accordance with clause 22.

TfL means Transport for London.

Third Party Passenger means any other person who uses the Transportation Services under the User’s Booking, including any person accompanying a User for a Journey or for whom a User booked a Journey using the ‘Order for someone else’ feature.

Transportation Services means the ground transportation services provided by a PHV Operator (PHV Transportation Services) and/or Taxi Driver (Taxi Transportation Services), as applicable, pursuant to a Booking.

VAT means all value added, sales, use or similar taxes in any jurisdiction.

Website means Gett’s website located at www.gett.com.

User, you, your means an individual Account holder (acting in a personal and not a business capacity) who is registered to use the Gett Platform and the Services.

3. Introduction

3.1 These Terms, together with the other documents referred to in them, govern your use of the Gett Platform and all services provided to you by Gett. Please read them carefully before you start to use the Gett Platform or make a Booking Request. If you do not agree to these Terms, you must not use the Gett Platform.

3.2 By clicking/tapping the acceptance box/prompt and continuing to use the Gett Platform, you indicate that you agree to and accept these Terms (as they may be updated from time to time), and you are entering into a legally binding contract with Gett.

3.3 If you need to contact us for any reason, you can do so by e-mailing us at customercare.uk@gett.com or via the customer support function in the App.

3.4 The current version of these Terms can always be found in the App and on the Website at https://www.gett.com/uk/legal/terms/.

4. Services offered by Gett: Licensed Taxis and PHV Airport Transfers

4.1 These Terms apply to individual Users who wish to use the Services in a personal capacity. If you are using Gett’s Services in a business capacity, please refer to the business services agreement in place between Gett and your organisation, together with the Business User Terms, which apply to business users of the Gett Platform.

4.2 The Services offered by Gett under these Terms fall into two categories:

4.2.1 Facilitation of licensed taxi bookings: Gett connects Users to licensed Taxi Drivers for the provision of Taxi Journeys, both ASAP Bookings and Future Orders. See clause 5.1.1 for further information on Taxi Bookings.

4.2.2 Facilitation of pre-booked PHV airport transfers: Gett connects Users to licensed PHV Operators for pre-booked PHV transfers to/from an Airport. See clause 5.1.2 for further information on PHV Journeys. Gett does not offer any PHV transportation services to non-business customers to/from any destinations other than Airports and PHV Journeys are available on an Future Order basis only.

4.3 In addition to these Terms, the following legal terms may also apply to your use of the Services:

4.3.1 Privacy Policy: Our Privacy Policy describes how we process, manage and protect your personal data. Looking after your data is one of our top priorities. If you have any concerns or questions regarding your data, please do not hesitate to contact us using the contact information specified in the Privacy Policy.

4.3.2 App store terms: The terms of the mobile or software application store from which you download the App, including the Apple Store and Google Play.

5. Contractual relationships

5.1 There are important differences in how the contractual relationships operate for the different categories of Services we provide:

5.1.1 In relation to Taxi Bookings:

(a) Gett provides you with Intermediary Services only. This means that Gett only acts as an agent/intermediary to connect the User and the Taxi Driver. Gett is not a party to the separate and independent contract between the User and the Taxi Driver for the performance of the Taxi Journey (which applies to your journey in the same way as if you hailed the Taxi in the street).

(b) The Driver is solely responsible for, and Gett accepts no liability in relation to, the provision of the Taxi Journey to you by the Driver.

(c) Gett acts as the agent of a Taxi Driver, and is authorised by the Taxi Driver to: (i) connect the Taxi Driver to the User through the Gett Platform; and (ii) collect the portion of the Charges payable by the User to the Taxi Driver in accordance with clause 9.3 (Fares for Taxi Bookings), on the Taxi Driver’s behalf. For the avoidance of doubt, Gett is acting as agent on behalf of the Driver for those limited purposes only.

5.1.2 In relation to PHV Bookings:

(a) Gett provides you with Principal Services. This means that Gett contracts directly with you in relation to the Booking, and subcontracts the performance of the PHV Journey to a third-party PHV Operator. When providing Principal Services, Gett purchases and resells the PHV Journey from the PHV Operator to the User.

(b) Gett’s responsibilities and liability to you in relation to PHV Journeys are further explained in clause 20.3.

6. User obligations

6.1 The obligations in this clause 6 (the User Obligations) apply to all Users (and Third Party Passengers for whom they are responsible in accordance with clause 17.6).

6.2 You must be at least 18 years of age to set up an Account and use any of the Services (provided that minors may use Transportation Services only if accompanied by a responsible adult).

6.3 You agree to:

6.3.1 comply with the User Conduct rules in clause 6.4;

6.3.2 comply with these Terms and all Applicable Laws relating to your use of the Services and the Transportation Services;

6.3.3 use the Transportation Services only for legitimate and lawful purposes; and

6.3.4 notify us immediately if you believe a Fulfilment Partner has breached any of their obligations to you or any Applicable Laws.

6.4 User Conduct

In relation to all Bookings, you must:

i. wear a seatbelt at all times while in the vehicle;

ii. not transport (i) any goods of high value (whether or not accompanied by a User), or (ii) any illegal or dangerous goods;

iii. not smoke (including e-cigarettes) or consume alcohol;

iv. not behave in a disorderly, inappropriate, threatening or abusive manner (including in all communications with Drivers and customer support personnel);

v. not cause any damage to, or cause a vehicle to be dirtied in any way;

vi. not film or record the Driver while inside the vehicle;

vii. not distract the Driver or cause any danger to other road users; and

viii. load and unload your own luggage, provided that Drivers may assist at their discretion and at your sole risk.

6.5 You may be asked to provide proof of identification to verify that you are the User who made the Booking.

6.6 A Fulfilment Partner is entitled to refuse to provide Transportation Services (including cancelling a Booking) if they, in their reasonable discretion, believe that a User or Third Party Passenger has breached or intends to breach any of the User Obligations. Bookings cancelled as a result of a breach of the User Obligations may be subject to a cancellation fee.

6.7 Neither Gett nor the Fulfilment Partner will be liable for any Losses incurred by or caused by you or a Third Party Passenger resulting from a breach of the User Obligations. You are responsible for any Losses, fines, penalties, prosecutions or other sanctions resulting from your or a Third Party Passenger’s conduct when using the Transportation Services.

6.8 You are solely responsible for the costs of cleaning and/or repair of damage to any property (including to the vehicle used for the Journey) in excess of normal “wear and tear”, subject to any limitations provided under Applicable Laws.

6.9 You acknowledge that your use of the Services and/or the services of any Fulfilment Partner may be temporarily suspended and/or permanently blocked in the event of sufficiently serious or persistent breaches of the User Obligations, at the sole discretion of Gett or the relevant Fulfilment Partner.

7. Booking process & driver allocation

7.1 When you submit a Booking Request, we will attempt to allocate your Booking Request to an available Fulfilment Partner. By submitting a Booking Request, you consent to your Booking Information being passed to one or more Fulfilment Partners in accordance with our Privacy Policy.

7.2 You will receive an initial Notification once your Booking Request has been received and is being processed (a Pre-Booking Confirmation). The Pre-Booking Confirmation is for information purposes only and does not indicate that a Booking Request has been formally accepted.

7.3 You will receive a further Notification (a Booking Confirmation) once your Booking Request has been formally accepted by Gett (in the case of a PHV Booking) or by the Taxi Driver (in the case of a Taxi Booking). A Booking is created at the time of the Booking Confirmation.

7.4 We will attempt to allocate a suitable Fulfilment Partner to your Booking Request based on location, Driver availability and a range of other factors. We cannot guarantee that any Drivers will be available at any given time, that your Booking Request will be accepted, that your requested pick-up or drop-off locations will be viable, or that you will be allocated the nearest Driver.

7.5 Once a Booking Request has been accepted by a Fulfilment Partner, your current location (if shared by you, in accordance with the settings in the App) and certain limited personal information, required for identification purposes and to facilitate communication, is shared with the Fulfilment Partner. You also have the ability to contact the Driver directly. For more information on how User data is processed and shared with Fulfilment Partners and Drivers, please refer to our Privacy Policy.

8. Cancellations

8.1 If a Booking is cancelled, a cancellation fee may be payable in accordance with our Fee Policy.

8.2 Occasionally we or a Fulfilment Partner may need to cancel or amend a Booking and/or create a replacement Booking. If that happens, we will notify you through the App and, if required, attempt to find another Fulfilment Partner to carry out your Booking. However, we cannot guarantee that we will be able to do so in all cases and we reserve the right to cancel any Booking without compensation to you.

9. Fares, fees & charges

9.1 By using the Services, you agree to pay the Charges plus any applicable VAT. To the extent VAT is chargeable, it will be clearly indicated within the Gett Platform at the time of booking whether the Charges shown are inclusive or exclusive of VAT (and where not expressly indicated, the amount will be exclusive of VAT).

9.2 Fares for PHV Bookings.

9.2.1 The amounts payable in respect of a PHV Booking are:

(a) PHV Base Fare: The base fare for the PHV Journey, excluding any PHV Extras.

(b) PHV Extras: Any fees and charges incurred by you in respect of a PHV Booking other than the PHV Base Fare, where permitted under Applicable Law, which may include: road tolls, high-demand or surge fees, airport charges, parking charges, congestion/low-emission zone charges, technology or service fees, minimum price top-up fees, cancellation fees, waiting fees or cleaning/damage fees; and includes any tip added to the fare by you.

9.3 Fares for Taxi Bookings

9.3.1 The Driver will switch on the taximeter 2 minutes after arrival at the pick-up location (and in relation to Future Orders, no earlier than the scheduled pick-up time).

9.3.2 The amounts payable in respect of a Taxi Booking fall into the following categories:

(a) Ancillary Charges: These are amounts charged in connection with a Booking but not in respect of the Transportation Services. The Ancillary Charges are further subdivided as follows:

(i) Gett Ancillary Charges: Amounts charged by Gett for its own account in respect of the Intermediary Services provided by Gett to you.

(ii) Driver Ancillary Charges: Amounts charged by the Driver to you in respect of services other than the Transportation Services. Driver Ancillary Charges are (i) collected by Gett from you on behalf of the Driver; and (ii) passed by Gett to the Driver (less Gett’s commission).

(b) Journey Charges: Amounts charged by the Driver to you in respect of the Transportation Services. Journey Charges are (i) collected by Gett from you on behalf of the Driver; and (ii) passed by Gett to the Driver (less Gett’s commission).

9.3.3 The table below specifies the amounts payable by you in respect of a Taxi Booking, together with the categorisation of each charge:

Charge Description
Journey Charges
(Amounts charged by the Driver)
Meter Fare The Meter Fare refers to the amount showing on the taximeter at the end of the Journey (including any amounts permitted to be added to or included in the meter fare as prescribed under Applicable Law). The Meter Fare is input by the Driver into the Gett Platform at the end of the Journey.
For Taxi Bookings in London, please refer to the following webpage for further information on what charges are permitted be added by the Driver to the Meter Fare: https://tfl.gov.uk/modes/taxis-and-minicabs/taxi-fares
Note regarding fixed fare Taxi Bookings: Certain Taxi Bookings to/from airports may be offered to you on a fixed fare basis. This means that instead of a metered fare, the fare is agreed and fixed via the Gett Platform at the time of booking, and the taximeter will not be switched on by the Driver. It will be clearly indicated to you in the App if your Booking is offered on a fixed fare basis, and you will have the option to accept or reject the fixed fare when you are shown the Charges Estimate.
Cleaning / Damage Fee A fee to cover the reasonable cost of cleaning or repair of a vehicle that has been damaged or dirtied by a User in the course of a Journey. The fee may be subject to a cap set by the local licensing authority. The fee will either be added by the Driver to the Meter Fare or itemised separately on your Booking receipt.
Tips Optional tip payable to the Driver. The Driver always receives the tip free from any commission charged by Gett.
Driver Ancillary Charges
(Amounts charged by the Driver)
Driver High Demand Fee During periods of high User demand and/or low Driver availability, you may be charged a Driver High Demand Fee by the Driver.
 
The Driver High Demand Fee is a discrete charge made by the Driver at peak times in return for making themselves unavailable to be flagged down after accepting your Booking Request, giving you precedence over other potential passengers competing to hail a Taxi on the street.
 
Clause 9.5 explains how this fee is presented in the App and on your receipt.
Driver Cancellation Fee A discrete charge by the Driver to the User for no-show or cancellation of a Booking after the grace period specified in the Fee Policy. Please see clause 9.6 for further information on Cancellation Fees.
Gett Ancillary Charges
(Amounts charged by Gett)
Service Fee A £1.99 fee charged by Gett for provision of the Intermediary Services.
Gett High Demand Fee During periods of high User demand and/or low Driver availability, you may be charged a Gett High Demand Fee by Gett.
 
The Gett High Demand Fee is a discrete charge by Gett (for its own account) to the User, the purpose of which is to regulate supply and demand for Taxis at peak times (a service which forms part of the Intermediary Services).
 
Clause 9.5 explains how this fee is presented in the App and on your receipt.
Gett Cancellation Fee A discrete charge by Gett (for its own account) to the User, charged for no-show or cancellation of a Booking after the grace period specified in the Fee Policy. Please see clause 9.6 for further information on Cancellation Fees.

9.4 Charges Estimate

9.4.1 Before submitting a Booking Request through the Gett Platform, you will be provided with an estimate of the cost of the Booking (the Charges Estimate) based on the information provided in the Booking Request. We will attempt to provide a Charges Estimate that is as accurate as possible based on the information available at the time of calculation, but you will always remain responsible for paying the total Charges incurred after each Booking, including (i) any additional charges, fees or extras duly payable that were not included or only partially included in the Charges Estimate, even if they were ascertainable at the time of the Booking Request, and (ii) for PHV Bookings, the aggregate final PHV Base Fare including any adjustments to reflect changes made after the Booking was accepted in accordance with clause 9.4.2.

9.4.2 For PHV Bookings, the original Charges Estimate will be invalidated if you request significant changes to the original route, destination or other changes such as unscheduled stops. For any changes requested via the App (for example, an updated destination or additional stop), an updated Charges Estimate will be provided via the App. The PHV Base Fare may be adjusted during or after completion of the Booking if reasonably required to account for significant changes to the actual distance travelled, duration of the Journey or other changes requested by you.

9.4.3 Gett will not be responsible for inaccurate Charges Estimates resulting from the provision of inaccurate information by you.

9.5 High Demand Fee. Where a High Demand Fee is payable on your Booking, the total amount of the fee (being the sum of any Driver HDF and Gett HDF payable), will always be shown clearly to you in the App before you place your Booking Request and on your receipt. The amount is always shown as a single aggregate figure in the App and on your receipt, but on request we can provide you with a breakdown of the constituent fees.

9.6 Cancellation Fees. If you fail to attend or cancel a Booking after the applicable grace period you may incur cancellation fee in accordance with our Fee Policy. As indicated in the table above, this fee comprises (i) a Driver Cancellation Fee, and (ii), if applicable, a Gett Cancellation Fee. A Gett Cancellation Fee is only chargeable in circumstances where the Cancellation Fee payable by you under the Fee Policy exceeds the Driver Cancellation Fee payable by Gett to the Driver. As at the date of these Terms, this can only arise in circumstances where you cancelled your Booking after the grace period but prior to the Driver’s arrival at the pick-up location. The purpose of the Gett Cancellation Fee is to maintain the same level of Cancellation Fee for all Users, regardless of whether or not the Driver has arrived at the pick-up location, and thereby to deter Users from cancelling a Booking after the grace period. The Cancellation Fee is always shown as a single aggregate figure in the App and on your receipt, but on request we can provide you with a breakdown of the constituent fees.

9.7 Updates to the Fee Policy. We reserve right to update our Fee Policy at any time, but we will always notify you clearly of any such changes in advance in accordance with clause 22.

9.8 Tips. You have the option to pay a tip to the Driver for your Journey. If you would like to automatically add a tip to each Booking, you can do so in the Payment & tip section of the App. The tip amount for any particular Booking can be adjusted during the Booking.

10. Payment – General

10.1 You agree to pay all applicable Charges to Gett in accordance with these Terms. All Charges become due and payable by you on completion of a Booking (or, in respect of any charges, fees or extras not included in the amount charged on completion of the Booking, as soon as notified to you following the Booking).

10.2 Payments must be made by credit or debit card through:

10.2.1 the secure payments function in the App; or

10.2.2 a permitted Digital Wallet Service.

10.3 You authorise Gett to take payment of the Charges from the default payment method registered from time to time on your Account. You may add and remove payment methods, and choose your default payment method, in the Payment & tip section of the App.

10.4 When you submit a Booking Request we may place a temporary hold of funds on your Account. This is called an authorisation hold and it may show as a “pending” charge on your Account’s payment method. The authorisation hold will be converted to a charge when your Journey is completed. If your Journey is cancelled, the authorisation hold will be voided (subject to payment of any applicable cancellation charges).

10.5 You confirm that all payment data that you provide is valid, lawful, accurate and up-to-date. We are not responsible for any charges you may incur resulting from insufficient funds being available on a payment card.

10.6 We will send you a receipt by e-mail after each payment we receive from you, which will include a breakdown of the Charges and payment taken. All receipts not challenged or disputed within 30 days from the date of issue will be deemed accepted (without affecting your statutory rights).

10.7 All payments to us (whether acting on our own behalf or on behalf of a Fulfilment Partner) are payable without set-off, counterclaim, deduction or withholding, except as may be required by Applicable Law.

10.8 Cash payment is not permitted for any Booking. Gett will not be responsible for any cash payment made by a User to a Driver in connection with a Booking.

10.9 If you think you may have been charged any amount incorrectly, please contact us as soon as possible.

11. Payment – Legal status

11.1 In relation to Taxi Bookings, the portion of the Charges payable by you to the Driver is collected by Gett on behalf of the Driver. You acknowledge that, for legal purposes, the Driver assigns their payment claim against you to Gett under a contract between Gett and the Driver, and by placing a Taxi Booking, you agree to such assignment. Gett is not a provider of payment services to you or to the Driver, but we facilitate the collection by Drivers of the claims they have assigned to us.

11.2 In relation to PHV Bookings, Gett collects the Charges from you on its own account, consistent with the provision of the Principal Services.

12. Coupons, vouchers and discount codes

12.1 From time to time we may issue coupons, vouchers or discount codes (Discount Codes) which can be redeemed within the App towards payment for one or more Journeys.

12.2 Each Discount Code is subject to the terms and conditions specified in the promotional materials issued with the code. Unless expressly stated otherwise in such terms, the following general terms apply to all Discount Codes:

12.2.1 The Discount Code may only be used once per User and must be redeemed and used within the designated validity period. Discount Codes that are not redeemed and used prior to the expiry date will lapse without compensation to you. If a Discount Code is lost, you are not entitled to a replacement code.

12.2.2 Discount Codes are not refundable, exchangeable for cash or redeemable otherwise than via the Gett Platform in accordance with the applicable terms and conditions. Discount Codes may not be sold, resold or transferred to any person.

12.2.3 If Gett suspects fraudulent or unauthorised use of Discount Codes, a User’s Account and access to the Services may be temporarily or permanently terminated in accordance with clause 24.2.

13. Promotions & Rewards

13.1 We may from time to time run promotional offers, bonuses, reward and loyalty schemes (Promotions). All Promotions are offered at our sole discretion, are revocable by us at any time, and will be subject to specific terms, details of which will be included on our Website or in the App.

13.2 Unless stated otherwise in the terms applicable to a particular Promotion, Gett’s Promotional Terms & Conditions, available on the Website at https://www.gett.com/uk/legal/promotional-terms-and-conditions/ (as amended from time to time) will apply to all Promotions.

14. Queries & complaints

14.1 For any queries, issues or complaints relating to a Booking or the Services, please contact us via the contact function within the Gett Platform or via e-mail (customercare.uk@gett.com). In relation to the Transportation Services, we will act as an intermediary between you and the Fulfilment Partner to assist with any queries. In relation to Taxi Bookings (for which Gett provides Intermediary Services only), Users may wish to raise any complaints or queries directly with the Driver.

14.2 In particular, if you have safety concerns relating to any vehicle or Driver, or concerns about the behaviour or suitability of any Driver, please contact us immediately.

15. Lost property

15.1 Please notify us as soon as possible if you believe you may have left any personal items in a vehicle. We will act as an intermediary between you and the Fulfilment Partner to assist with any lost property enquiries as best we can, but we cannot be held liable for (and are not required to procure insurance in relation to) any Loss resulting from items being left behind in a vehicle. If you have been provided with means of contacting the Driver (whether via the Gett Platform or directly) we recommend that you contact that Driver directly in the first instance to make arrangements for the return of any lost items.

16. Accessibility

16.1 Taxis and PHVs are often a vital resource for disabled passengers, and the Equality Act 2010 places certain duties on the drivers of Taxis and PHVs in relation to the carriage of disabled passengers. This includes a legal duty to carry any disabled person and provide mobility assistance without making, or proposing to make, any additional charge. Further information on the legal rights of passengers and duties of drivers in this regard please see TfL’s detailed guidance which can be found at https://tfl.gov.uk/info-for/taxis-and-private-hire/passengers-and-accessibility.

16.2 Gett Accessible / WAV class. Certain Drivers may be exempt from these duties on medical or physical grounds. Such exemptions must be formally granted by TfL, and drivers must carry their exemption certificate while operating. Gett operates a separate ‘Accessible’ class in the App (also referred to as the ‘WAV’ or ‘Wheelchair Accessible Vehicle’ class). If you require carriage of a wheelchair or mobility assistance, we recommend placing your Booking using this class, which specifically excludes any Drivers who carry such an exemption certificate.  

17. Your account

17.1 In order to set up an Account to access the Services, you will need to download the App to an electronic device which meets the minimum requirements for use of the App. As part of the Account registration process, each individual Account holder is required to provide us with the following information:

(a) First name and last name

(b) Valid telephone number

(c) E-mail address

(d) At least one valid method of payment

17.2 You confirm that all the information you provide to us for the purposes of your Account is valid, lawful, true, accurate and complete at the time it is provided. You are responsible for keeping your Account information up-to-date.

17.3 At the time of creation of your Account and at any time while your Account is live, we may undertake identity verification checks to ensure that your Account is not being used fraudulently. To do so, we may use a reputable, industry-standard, third-party identity verification provider and industry-standard identity verification methods. The processing of your personal information for the purposes of such verification procedures will be carried out in accordance with our Privacy Policy; please see clause 21 below for further information.

17.4 You are responsible for keeping your Account and login information secure. You must not allow anyone else to use your Account, and you should notify us immediately if you think your Account or login information may have been compromised. We cannot be held responsible for any fraudulent or unauthorised use of the Services under your Account.

17.5 You may not create more than one Account per User (provided that, if applicable, you may hold a separate Account in your separate capacity as a user of Business Services and a user of the Services in your personal capacity. We reserve the right to deactivate Accounts that we suspect of being duplicate or additional Accounts associated with a single individual.

17.6 The User in relation to a Booking bears full responsibility for any Third Party Passenger (including any persons under the age of 18) travelling under any Booking made through the User’s Account as if the Third Party Passenger were themselves the User, including with respect to (i) payment of the Charges; and (ii) compliance with these Terms, including the User Obligations.

17.7 Details regarding your past Bookings can be found in the Rides section of the App. If you have any queries regarding a past Booking please contact us.

18. Intellectual property & cybersecurity

18.1 Subject to these Terms, we grant you a limited, revocable, non-transferable, non-sublicensable and non-exclusive licence to use the App solely in connection with your use of the Services. All intellectual property rights relating to the Gett Platform (including modifications and updates from time to time) will remain at all times vested in Gett or its affiliates.

18.2 You agree not to:

18.2.1 use the Gett Platform for any illegal or malicious purpose, or in any way that could damage, overburden or compromise Gett’s systems and information;

18.2.2 infringe the intellectual property rights of any member of the Gett Group, or those of any third party in connection with your use of the Services (and you must notify us promptly if you become aware of any such claims or allegations);

18.2.3 use any trade marks of the Gett Group without Gett’s express prior written consent;

18.2.4 resell, transfer, distribute or otherwise provide unauthorised access to the Services to any third party;

18.2.5 introduce any viruses or other harmful or malicious code into the Gett Platform; reverse engineer, decompile, disassemble or otherwise attempt to defeat or circumvent any software protection mechanisms in the Gett Platform; or attempt to derive the source code from the Gett Platform;

18.2.6 use or attempt to use any engine, software or other mechanism to collect or harvest data from the Gett Platform or otherwise in relation to the Services.

18.3 The Gett Platform may link to other websites, apps or materials owned and controlled by third parties, for which Gett is not responsible and which you access at your sole risk (including in relation to any personal information you may share with such third parties).

19. Technical requirements & updates to the App

19.1 In order to use the Services, you must ensure, at your expense, that your device meets the minimum technical requirements required for use of the App, including with respect to the operating system, mobile data and internet access.

19.2 Users are advised to regularly back up all content and data used in connection with the Gett Platform. Gett cannot be held liable for any corruption or loss of such content or data.

19.3 Occasionally you may be required to update the App. To ensure that you always have access to the latest features and functionality of the Gett Platform, and the latest security updates, please ensure that you are always using the latest version of the App. In some cases, if you are not using the latest version you may be unable to access the Services.

19.4 If defective digital content supplied by Gett damages your device as a result of Gett’s failure to use reasonable care and skill, Gett will either repair the damage or compensate you for the damage. However, Gett is not liable for damage that could have been avoided by following Gett’s advice to apply a free update, or for Losses resulting from a User’s failure to follow installation instructions or comply with the minimum recommended technical requirements.

20. Liability & disclaimers

20.1 Liability – general

20.1.1 Subject to the remaining provisions of these Terms, Gett acknowledges its responsibility to you for foreseeable loss and damage caused by Gett breaching its legal obligations to you in relation to the Services, including complying with these Terms and providing the Services with reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will happen or if, at the time these Terms were accepted, both Gett and you knew it might happen. Gett is not responsible for any loss or damage that was not foreseeable.

20.1.2 References to Gett’s liability in these Terms includes all forms of liability arising in connection with these Terms, including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

20.1.3 Neither Gett nor any Gett Person will be held liable (whether to a User, Third Party Passenger or other third party) for:

(a) failure by a Fulfilment Partner to meet any agreed timeframe or deadline for provision of Transportation Services;

(b) any Booking Request that has not been accepted in accordance with clause 7.3; or

(c) any Loss suffered by anyone other than the User in respect of a Booking.

20.1.4 Without prejudice to clause 20.3, you acknowledge that, irrespective or whether Gett is providing Intermediary Services or Principal Services, Gett is not itself a transportation provider and Gett does not control, manage or direct any Fulfilment Partner.

20.2 Limitation of liability – Taxi Transportation Services & Drivers. In relation to Taxi Transportation Services and Drivers, you acknowledge and agree that:

20.2.1 Gett is solely providing Intermediary Services in relation to your Taxi Journey;

20.2.2 neither Gett nor any Gett Person will be held liable (whether to a User, Third Party Passenger or other third party) for:

(a) a Driver’s failure to comply with any legal, contractual, regulatory or other obligation or duty owed to a User, Third Party Passenger or any other person;

(b) the acts or omissions of a Driver (including negligent, reckless or wilful acts or omissions); or

(c) the quality, suitability, experience, previous record or ability of any Driver, nor the condition of the vehicle used for the Transportation Services,

and you agree that the risk arising from your use of the Taxi Transportation Services is solely borne by you; and

20.2.3 the Driver is solely responsible for ensuring that (a) the Driver, and (b) the vehicle used for the Taxi Transportation Services, are each fully licensed, insured and otherwise meet the requirements under Applicable Law to perform the Taxi Transportation Services. Gett accepts no liability to Users for any failure by a Driver to maintain, or comply with the conditions of, any licences, consents, authorisations and insurances required under Applicable Law.

20.3 Limitation of liability – PHV Transportation Services. In relation to PHV Transportation Services, PHV Operators and PHV Drivers, you acknowledge and agree that:

20.3.1 Gett is providing Principal Services to you in relation to the PHV Journey, in accordance with clause 5.1.2(a) above;

20.3.2 nothing in these Terms will operate to limit or exclude any obligation owed by Gett to a User to the extent that such obligation cannot be limited or excluded under Applicable Law (which includes, in relation to PHV Journeys fulfilled by TfL-regulated PHV Operators, the applicable TfL regulations from time to time).

20.4 Limitation of liability in relation to the Gett Platform and Services

20.4.1 The Gett Platform and the Services are provided “as is” and “as available”. Gett disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these Terms, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.

20.4.2 Gett makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of any of the Services, or that the Services will be uninterrupted, error-free, or free of viruses or other harmful code or components. The material displayed in the Gett Platform is provided without any guarantees as to its accuracy.

20.4.3 You acknowledge that there are risks associated with the use and transmission of information over public networks, and Gett cannot be held liable for Losses resulting from such risks that are outside its reasonable control (including cyber attacks and other malicious actions).

20.5 Exclusion of certain types of losses. Subject to clause 20.6, Gett shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of employment, business interruption, loss of opportunity, loss of data or costs of procuring substitute services; in each case whether or not such loss or damage could reasonably be expected to arise as a result of Gett’s negligence or breach of these Terms, and whether or not Gett was advised of the possibility of such loss or damage.

20.6 Liabilities not limited or excluded. Nothing in these Terms excludes or limits any liability to the extent that it cannot be excluded or limited under Applicable Law, including Gett’s liability for death or personal injury arising from its own negligence, or liability for fraud or fraudulent misrepresentation by Gett.

20.7 Liability cap. Subject to clauses 20.5 and 20.6 above, Gett’s maximum total liability to any User in connection with these Terms and the Services, howsoever arising, whether in tort (including negligence), breach of contract, misrepresentation, restitution or otherwise, shall be limited to the higher of:

(a) £250 (two hundred and fifty pounds sterling); and

(b) 150% of the Charges payable for the Booking in relation to which the liability arose.

21. Data privacy and safeguarding of your personal information

By using the Services, you consent to Gett processing your personal information in connection with the Services in accordance with applicable data protection laws and our Privacy Policy. Please refer to the Privacy Policy for detailed information on how we process, manage and safeguard your data.

22. Changes to these Terms

22.1 We may make changes to these Terms (including the Fee Policy) at any time. We will notify you in advance of any planned changes by way of a Notification when you next use the App and/or by e-mail.

22.2 You may object to any of the new changes within 4 weeks from the date of notification. If you do not exercise your right to object within this 4 week period you will be deemed to have approved the changes.

22.3 If you do not accept any changes notified to you, please discontinue your use of the Services and contact us if you would like further information on how the changes would affect your rights and obligations in relation to the Services.

23. Changes to the Services

23.1 We may make changes to the Services and the Gett Platform from time to time without notice to Users, including to add new Services, improve performance and security, amend the Service Area and Airports, or otherwise modify, reduce or discontinue any of the Services.

23.2 We may need to suspend access to the Gett Platform (whether for certain Users only or universally) and reserve the right to do so at any time and for any reason, including in the event of technical issues or for planned maintenance. Wherever possible we will give you advance notice of any such downtime. We also reserve the right to withdraw the Gett Platform at any time without liability to you, but we will notify you in writing if we do so.

24. Duration & termination; Right to suspend or terminate access to the Services

24.1 The contract between you and us based on these Terms comes into force when you create an Account, and will continue for as long as you use the Gett Platform or any of the Services. You may terminate your contract with us at any time by permanently deleting the App on all of your devices and/or using the Delete Account function in the App. On termination, any amounts due by one party to the other will immediately (if they are not already) become due and payable. Some of these Terms may continue to apply after the contract has terminated, including obligations to pay any amounts owed to us.

24.2 We may, at our sole discretion, suspend or terminate your Account or your access to any of the Services (partially or fully) with immediate effect at any time if:

(a) you materially breach these Terms or fail to provide any information we require to set up your Account and provide the Services;

(b) you have not logged into your Account for more than 6 months;

(c) we suspect fraudulent, unauthorised or unlawful activity in relation to your Account and/or your use of the Services;

(d) you fail to pay any amount you owe us and it remains unpaid more than 14 days after we have sent you a reminder;

(e) we consider that such action is reasonably necessary or prudent, in our sole discretion, for the safety or security of other users of the Services, Fulfilment Partners and/or Drivers, or for continued good operation of any of the Services,

and we may, at our sole discretion, temporarily or permanently disable your access to the Gett Platform and any Services in the circumstances described in subsections (c) to (e) (inclusive) above. If we take action to suspend or terminate your Account we will notify you unless there are legal or other reasonable grounds for not doing so.

24.3 If we terminate a User’s Account in accordance with this clause 24, this means that the contract between Gett and the User based on these Terms is also terminated and the User must cease to use the Gett Platform and any Services.

25. Prevention of modern slavery

Gett is committed to ensuring that all of its suppliers and Fulfilment Partners maintain a zero-tolerance policy to modern slavery and human trafficking practices and have robust processes in place to identify and monitor areas at risk of these practices. Please see our Modern Slavery Statement for more information.

26. Confidentiality

You must not use or disclose to any third party any confidential, non-public and/or proprietary information relating to (i) the Gett Platform, (ii) the business and operations of the Gett Group, (iii) any Gett Person, and/or (iv) any Fulfilment Partner, Driver or any other user of the Services, including Booking Information and Driver information, that may be made available to you in connection with the Services, for any purpose except strictly as necessary for the purpose of receiving the Services in accordance with these Terms.

27. How to contact us

27.1 If you need to contact us for any reason, you can do so:

(a) by sending an e-mail to customercare.uk@gett.com;

(b) using the Chat function in the Gett Platform; or

(c) by calling us 24 hours a day, 7 days a week, 365 days a year on our dedicated Customer Support line: +44 207 397 4300

27.2 If we need to contact you, we will do so by telephone or in writing using the contact details you have provided to us through your Account. By communicating with us electronically, you acknowledge that electronic communications from us sent via the Gett Platform (including Notifications) constitute communications in writing for all legal purposes.

28. General provisions relating to these Terms

28.1 Interpretation of these Terms

(a) Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

(b) A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision.

(c) Headings used shall not affect the interpretation of these Terms. References to clauses are to the clauses of these Terms.

28.2 We can transfer our contract with you. We can transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and, if you are a consumer, we will ensure that the transfer won’t affect your rights under these Terms.

28.3 You need our consent to transfer your contract with us to someone else. You need our consent to transfer your rights under these Terms to someone else.

28.4 Even if we delay in enforcing this contract, we can still enforce it later. Even if we do not immediately require you to fulfil an obligation you have under these Terms (including a payment obligation), or take action against you in relation to something you are not allowed to under these Terms, that does not mean we cannot do so later.

28.5 We are not responsible for events beyond our control. We will not be in breach of our obligations to you, nor responsible for compensating you, for any delay or failure to perform the Services that results from events, circumstances or causes beyond our control. In such cases we will notify you as soon as possible and where possible take steps to minimise the delay.

28.6 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply. To the extent that any provision of these Terms is deemed unlawful for any reason, the relevant provision will be deemed amended to the extent required in order for the provision to cease to be unlawful.

28.7 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on terminating or changing it.

28.8 Governing law. These Terms are governed by the law of England and Wales.

28.9 Dispute resolution

(a) In the event of a dispute between us, you always have the option of bringing legal proceedings against us (see clause (b) below). Alternatively, if we both agree to it in writing, we can refer to the dispute to a form of alternative dispute resolution that we both agree on. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. It can sometimes be quicker and cost less than going to court. If you’re not satisfied with the outcome you can still go to court.

(b) Wherever you live, you can bring claims against us in the courts of England and Wales and if you live in Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of England and Wales or the courts of the country you live in.