PYYPL CUSTOMER TERMS OF USE
Version 4.2
September 2022
CUSTOMER TERMS
OF USE
Please read these Terms of Use carefully.
1. General
These Terms of Use are the legal terms between you and
us for the use of Pyypl payment services. There can
be additional terms to agree if you request any special services.
2. Your Pyypl
Account
Your Pyypl account is a
mobile money account used to make and receive electronic payments. We are a
digital financial services provider. Your Pyypl
account is not a bank account. We store your money loaded in the App and make
electronic payments authorized by you using the balance on your Pyypl Account.
The mobile money on your Pyypl
Account is always handled by Pyypl strictly in
accordance with any applicable mobile card payment law(s) which ensure the
safety and availability of balance stored in Your Pyypl
Account.
You can withdraw balance from your Pyypl
Account at any time. The balance on your Pyypl
Account must always be enough to cover any transaction including the fees. The
mobile money on a Pyypl Account is yours. Nobody else
has any rights to the balance you have in your Pyypl
Account(s).
3. Opening Your Pyypl
Account
You will need to confirm your identity at the time of
opening your Pyypl Account.
You may be required to provide confirmation of your
age and provide of consent of a parent or legal guardian, if you are under
legally permitted age, as may be required by law.
You must tell us if you are aware of any legal
restrictions that may prohibit you opening or using a Pyypl
Account.
All information you provide during the sign-up
process, and at all times afterwards,
must be correct, up to date and truthful.
4. Closing Your Pyypl
Account
You can close your Pyypl
Account at any time by notifying us.
We recommend that you use up your remaining balance
before you close your account. Account monies do not earn any interest in your Pyypl Account.
We will not return any fees for transactions done
prior to closing your Pyypl Account.
5. Using Your Pyypl
Account
The law requires us to check the validity and adequacy
of your identification information regularly. We will ask you to check and
update your identification records periodically.
If we are unable to comply the customer identification
requirements required by law then
we may have to terminate your account to you and will notify you.
All transactions are recorded and displayed in your
online balance together with the fees charged. You must regularly check your Pyypl Account balance and usage history and personal
profile. You need to report any transaction or profile errors or other account
problems immediately to Pyypl customer care via your Pyypl App immediately.
6. Loading Balance into Your Pyypl Account
You can load money into your Pyypl
Account by instructions provided on our App. and Website.
You have different balance loading choices, depending
on your country. Balance loading is mostly provided by our partners (and are
not our products or part of our services). We do not guarantee the use of
any particular loading method
used, and we may alter the availability of any particular loading methods at
any time.
You may be asked to answer security questions or to
complete other activities that we, or our loading partners require for
proper authorisation of
any loading transaction.
Money will be credited to your Pyypl
Account after the money has been received by us. We will not be responsible for
any money loaded until the money is received by us.
Some transactions, such as credit or debit card or
direct banking, will be credited to your Pyypl
Account immediately but are subject to reversal in case the
money does not reach us within a reasonable time in which case we
will remove such reversed transaction from the balance of your Pyypl Account. If your Pyypl
Account balance is insufficient, we reserve the right to require repayment from
you.
Depending upon the country, maximum account balance
may be limited due to security and legal requirements. Loading is
subject to fees and currency conversion fees upon which fund loading or payment
method is chosen.
7. Making Payments Using your Payment Card
and Pyypl Account
Goods or service(s) paid for using your Pyypl Payment Card and Pyypl
Account is a matter between you and the relevant Merchant. We are not an agent
or representative of any Pyypl Account user or
Merchant. Any claims you may have relating to your payments that are not
directly related to the payment process must be directed to the relevant
Merchant.
If you have not immediately notified us of any
fraudulent use of your Pyypl Account you
cannot dispute any transactions that you have made to your Pyypl
Account that has been correctly recorded to your account.
You agree not to revoke an order given through your Pyypl Account or Payment Card.
8. Chargebacks (Reverse Payments)
If any transaction is subject to chargeback (reverse
payment) rights you
will not exercise such chargeback right other than for unauthorised use of your Pyypl Payment Card which would entitle you
to a refund of the amount pursuant to Section 19 (Liability) below.
9. Withdrawing Money
You can withdraw all or part of the balance in your Pyypl Account at any time. If the withdrawl payment involves a bank or payment
service provider we
will not be responsible for the withdrawal payment once the money has left your
account.
Where a Pyypl Payment Card
is associated with a Pyypl Account, withdrawals may
be made through a particular ATM or e-Kiosk.
Withdrawals may be subject to withdrawal fees and
currency conversion fees, depending on the country of use and the withdrawal
method chosen.
We will inform you of any withdrawal or spending
limits set by law. We may impose limits that are lower than your legal limits
which will inform you about.
10. Receiving money
We will notify you when you receive money into your Pyypl Account, and it will be added to the balance. You
should regularly check received money with your own records.
The receipt of receiving money may be subject to fees
and/or currency fees.
11. Money Transfers
To send money you will be required to authorise the payment with
your security information. We can ask you additional security questions
relating to you or your Pyypl Account.
People receiving payments from your Pyypl Account may also have to provide personal ID
information to be associated with your Pyypl Account.
Depending upon the country, the recipient of a payment
may also be subject to separate monetary receipt and disclosure limits. This
may affect the recipient’s access to the money you intend to send.
Sending money is subject to fees and currency
conversion fees.
12. Keeping Your Pyypl
Account and Payment Card Safe
Upon establishing your Pyypl
Account, we will provide you with default user identification information. Once
your account is active, you will be provided guidance on how to change your own
secure account identifiers (username and passwords) which will be known only to
you.
You may also be offered a physical Pyypl
Payment Card that will allow you to access your mobile money at our
participating cash dispensing machines, or ATMs. We will provide your PIN with
the Pyypl Payment Card. We will not reveal your PIN
to anyone else. All Pyypl Payment Cards remains our
property and you must return it immediately upon our request.
It is your responsibility to ensure the security and safe keeping of your personal security
information at all times and to never disclose it to anyone.
We will never ask you to provide your security information to us or to a third
party. Any message you receive or website you visit that asks for your security
information should be reported to us.
You must contact Pyypl
immediately on becoming aware of any loss, misappropriation or unauthorised use of your Pyypl Payment Card or security information, Pyypl Account, login details, password or other security features. Any undue
delay in notifying us may result in you being liable for any losses as a
result.
If you suspect that your Pyypl
Account or your Pyypl Payment Card was accessed by
someone else, you should also contact the police and report the incident.
We may suspend your Pyypl
Account or Pyypl Payment Card or otherwise restrict
their use if we reasonably suspect that an unauthorised or fraudulent use has occurred or
that any of your security features have been compromised. We will immediately
notify you of any suspension or restriction imposed, unless notifying you may
compromise our reasonable security interests. We will lift the suspension
and/or the restriction as soon as practicable after the reasons causing
suspension and/or restriction have ceased to exist.
Additional products or services you use may have
additional security requirements.
13. Prohibited Transactions
It is strictly forbidden to use your Pyypl Payment Card or Pyypl
Account to commit fraud or any form of trickery. Fraud or trickery includes
knowingly depriving Pyypl of the usual revenues it
receives for providing the services by manipulating or “gaming” bonus or other
reward schemes or prizes etc. to secure a personal financial benefit wrongly or
unjustly. Any use of our services for illegal purposes is also strictly
prohibited, including money laundering, payments supporting or associated
with terrorism or other criminal activities and making or receiving
payments as consideration for the sale or supply of illegal or prohibited goods
or services. Depending upon country, illegal or prohibited goods or services
may include:
a. pornography, material which incites
violence, hatred, racism or which is considered obscene, immoral or repugnant to
cultural norms.
b. counterfeit products or goods or
services that infringe the intellectual property rights of a third party.
c. unlicensed or illegal lotteries or
gambling services (including without limitation the use, support of, or
participation in, illegal gambling venues or web portals).
d. unregistered charity services.
e. items which encourage or facilitate
illegal activities.
f. multi-level marketing, pyramid selling
or ponzi schemes,
matrix programmes or
other “get rich quick” schemes or high yield investment programme.
g. military type arms, explosives, or
equipment.
h. support of terrorism.
We will endeavour to
remind you of the specific categories of prohibited transactions on our website
which will form part of these Terms of Use.
Regardless of any notification from us, it is your
responsibility to know what transactions and activities may be prohibited or
determined illegal in the countries in which you transact.
We may suspend or terminate your Pyypl
Payment Card and/or Pyypl Account at any time, or
refuse to execute or reverse a transaction, if:
a. we believe that you directly or
indirectly use or have used your Pyypl Payment Card
or Pyypl Account in breach of this term;
b. your usage causes unusual and harmful
interference with the normal operation of our systems; or
c. we are directed to do so by any law
enforcement authority or official.
We may place on hold any money we reasonably suspect
may be from or intended for use for some unlawful and prohibited transaction.
We must, and will, report any suspicious or seemingly
unlawful activity to the relevant law enforcement agency.
You may only transact for certain categories of goods
or services in a manner consistent with these Terms of Use.
If you conduct or attempt to conduct any transaction
in breach of this section, we reserve the right to:
a. reverse the transaction;
b. close or suspend your Pyypl Account;
c. report the transaction to the relevant
law enforcement agency; and/or
d. claim compensation from you.
14. Fees
Transaction fees can be displayed on our App. These
fees are subject to change without prior notice.
Your transactions may be subject to currency
conversions. If you make a payment from your Pyypl
Account denominated in one currency to another Pyypl
Account denominated in another currency, you will be asked to either make the
payment in the currency of your Pyypl Account or in
another currency. If you choose the currency of your Pyypl
Account, then the recipient will pay the fee for the conversion into the
currency of his or her Pyypl Account. If you choose
the currency of the recipient’s Pyypl Account, you
will pay the fee for the currency conversion into the currency of the payment.
If you choose a currency that is neither the currency of your Pyypl Account nor the currency of the recipient’s Pyypl Account then you will pay the fee for the conversion
into the currency of the payment, and the recipient will pay the fee for the
conversion of the payment currency into the currency of his or her Pyypl Account.
For every currency conversion, we will apply our then
current exchange rates which are applied by our processors. Changes in these
exchange rates may be applied immediately and without notice. In addition, we
will apply a foreign exchange fee, which is expressed as a percentage
applicable in addition to the transaction fee.
Our Fees are either expressed as a percentage of the
transaction or as a fixed amount in your Pyypl
Account currency, or a combination of the two..
Fees payable by you will be deducted from your Pyypl Account balance. Any transaction fees will be charged
when the transaction is executed. If your Pyypl
Account balance is insufficient to cover the fees, we may refuse to execute the
payment. Reversal or chargeback fees will be deducted when incurred.
If the deduction of fees results in a negative Pyypl Account balance, you will be required to repay such
negative balance by sufficiently funding your Pyypl
Account. Repayment of the negative balance is due immediately without notice.
However, we may at any time to send you reminders that you need to top up
money. If necessary, we reserve the right to take other debt collection
measures that we consider appropriate. We reserve the right to charge you
expenses we have reasonably incurred in connection with any debt collection or
enforcement efforts.
15. Protecting Your Data and Privacy
Pyypl complies with all official data protection and
privacy laws, offering the protection you expect.
You will receive e-mails from us informing you about
new product features, events, promotions, special deals etc. automatically upon
activating your account. If you do not wish to receive our promotional e-mails
you can change the settings in your Pyypl Account
profile.
Other countries may implement their own global tax and
other financial regulations which require us to report to their relevant
authorities, nationals who retain Pyypl Accounts with
us (regardless of where your account is established) and, when also obligated,
to disclose certain prescribed information relating to your Pyypl
Account. We will notify you in the event this is relevant to you.
16. Our Privacy Policy
The processing of your data is governed by our Privacy
Policy. By accepting these Terms of Use, you also agree to the terms of our
Privacy Policy.
Please review Pyypl’s
Privacy Policy which can be found here.
17. De-activation and suspension
You can (close) your Pyypl
Account with us at any time (see Section 4 Closing Your Pyypl
Account)
Following a continuous period of six (6) months of no
usage activity on your account we have the right to de-active your Pyypl Account and any services part of it. We will give you
notice before deactivation so that you have time to use the balance in your
account. We advise you to use all the money in the account to avoid losing the
remaining balance. See closing the account terms.
We can at any time suspend or terminate your Pyypl Account without notice in case:
a. you breach any condition of these Terms
of Use or any other condition applicable to specific services covered by
separate terms;
b. you refuse to accept any amendments to
these Terms of Use as notified to you in advance
c. you violate, or we have reason to believe
that you are in violation of any law or regulation that is applicable to your
use of our services; or
d. we have reason to believe that you are
in any way involved in any fraudulent activity, money laundering, terrorism
financing or other criminal activity.
We can suspend your Pyypl
Account immediately if:
a. we reasonably believe that your Pyypl Account has been compromised or for other security
reasons; or
b. we reasonably suspect your Pyypl Account to have been used or is being used without
your authorisation or
fraudulently. We will notify you of the suspension unless we are prohibited by
law or by official direction from notifying you.
18. Force Majeure
We have no liability to you if we are prevented from
performing our obligations by any Force Majeure events or default of suppliers
or sub-contractors, provided that you
are notified of such an event.
If any Force Majeure occurs and its effect lasts for a
continual period of ten (10) days, we will have the right to give you a notice
of termination without liability to us. This does not affect your right to any
money on your Pyypl Account.
19. Liability
In event of an unauthorised payment or a payment that was
incorrectly executed due to an error by us, we will at your request immediately
refund the payment amount including all fees deducted. This will not apply:
a. where the unauthorised payment arises from your failure
to keep Pyypl Account or Payment Card secure and safe
in accordance with these terms;
b. if you fail to notify us without undue
delay of any loss of your security information or Payment Card or other event
that could have compromised the security of your Pyypl
Account or Payment Card, immediately after you have gained knowledge of such
event; or
c. where you fail to dispute and bring
any unauthorised or
incorrectly executed transaction(s) as recorded in your Pyypl
Account to our attention within 6 months from the date of the transaction.
You must review the payments history of your Pyypl Account regularly and frequently and contact us
immediately in case you have any questions or concerns about any transaction or
account usage.
In case of any incorrect or misdirected payment, we
will take reasonable measures to assist you with tracing and recovering such
payments.
We will not be liable for any indirect or
consequential losses including but not limited to loss of profit, loss of
business and loss of reputation. We will not be liable for any losses arising
from our compliance with legal and regulatory requirements.
Our obligation under these Terms of Use is limited to
providing you with an electronic money account and related payment services,
except for liability that cannot be excluded by operation of the law.
We make no representations as to the quality, safety
or fitness of any products or services provided.
We will not be liable for the assessment or payment of
any taxes, duties or other charges that arise from the underlying commercial
transaction between you and another person.
You agree to defend, reimburse or compensate us and hold us and our
other companies in our corporate group harmless from any claim, demand,
expenses or costs (including legal fees, fines or penalties) that we incur or
suffer due to or arising out of your (or your agents') breach of these Terms of
Use, breach of any applicable law or regulation and/or use of the services.
This provision will survive termination of your Pyypl
Account.
20. Changes to these Terms of Use
These Terms of Use (and any related additional terms
that may apply) are subject to change.
We will notify you of any proposed change via SMS, the
App or e-mail address recorded with your Pyypl
Account, as follows:
a. changes that make these Terms of Use
more favourable to
you will come into effect immediately if so stated in the change notice. (quite hard to
understand sentence)
b. changes to exchange rates will come into
effect immediately without notice.
If you refuse to accept the changes, they will not
apply to you, however, refusal will constitute a notice by you to terminate and
to close your Pyypl Account as described elsewhere in
these terms.
A copy of the most current Terms of Use is always
accessible on our App and Website.
21. Communication
We usually communicate to you via sms, Whatsapp or our App. For this you must at all times have up to date
mobile number in your Pyypl App profile. You should
check for incoming messages regularly. You should also enable App notifications
for Pyypl App.
We advice you to keep copies of all
communications we send or make available to you. If you are unsure whether a
communication is originating from us, please contact us.
We will communicate to you in English and will always
accept communications made to us in English or your preferred language chosen
with the language options in your Pyypl App.
You can contact us at any time via your Pyypl App or WhatsApp if you need further assistance.
22. Complaints
If you have any complaints, please contact us asap.
Please send the complaint via our website or the App. We will acknowledge your
complaint via Pyypl App or SMS automatically. We will
always try to answer your complaint as quickly as possible. If there is some
delay due to unforeseen circumstances or lack of clarity or sufficient
information, we will contact you.
23. Cookies
Cookies are bits of electronic information used to
allow us to recognise your
device so that we can provide our service to you, for example, to identify the
language you have selected and the relevant service that you use. Our cookies
are stored on your device and allows your preferences to be remembered
each time you return to the website of your product of choice. You may choose
to disable the
cookies, however if you do so it may impact the speed of our services.
24. Governing Law
These Terms of Use and all rights and obligations
hereunder will be governed by and construed and given effect to in accordance
with the applicable laws and regulations in force in the Abu Dhabi Global
Market.
25. Dispute Resolution
If a dispute arises in relation to any matter under
these Terms of Use relating to its validity, construction or performance, the
parties will meet and negotiate in good faith to resolve the issues before
commencing any action or proceeding in any court or other tribunal.
Any dispute that is not resolved in accordance the
preceding clause within ten (10) business days shall be referred to arbitration
and finally settled under the rules of the London Court of International
Arbitration (LCIA) from time to time in force (the “Rules”) which Rules are
deemed to be incorporated by reference into this Clause. The number of
arbitrators shall be one who shall be selected in accordance with the Rules. The
seat or legal place of arbitration shall be the Dubai International Financial
Centre, Dubai UAE. The language of the arbitration shall be English. The
arbitral award shall be binding upon the Parties and the Parties hereby waive
their respective right to claim the revision of the arbitral award, except as
otherwise permitted under the Rules.
26. Miscellaneous
No person other than you has any rights under these
Terms of Use. Your Pyypl Account is personal to you
and you may not assign any rights under the Terms of Use to anyone else.
27. Definitions
Various capitalized terms in these Terms of
Use mean:
“ADGM” means Abu Dhabi Global Market, Abu Dhabi,
United Arab Emirates.
“App” means a digital Pyypl
mobile phone application that acts an mobile
money tool for loading and holding your money and facilitating electronic
payments from your Pyypl Account.
“Fees” means the charges payable by you to us for
using our services;
“Force Majeure” means acts, events, omissions or accidents beyond
our reasonable control including, without limitation, strikes labour or industrial
disputes, failure of a utility service or transport or telecommunications
network, act of God, war, riot, civil commotion, malicious damage, compliance
with any law or governmental order, rule, regulation or direction, accident,
fire, flood and storm.
“Merchant” means an establishment that
is authorized to accept or allow the Pyypl
Payment Card as a means of payment in exchange for the purchase of goods and
services by you, whether such purchase takes place in
a face-to-face environment or in an on-line environment.
“Mobile Number” means the mobile number you provide to
us.
“PIN” means your Personal Identification Number.
“Privacy Policy” is the policy of Pyypl
published on the Pyypl website and on the App,
governing the processing of personal data as may be amended from time to time.
“Pyypl” means Pyypl Ltd, Reg. No. 000001116, Abu Dhabi Global Market
Square, Al Sarab Tower, 14th Floor, Office no 207,
Abu Dhabi, UAE, regulated by the ADGM Financial Services Regulatory Authority.
“Pyypl Account” means the electronic
money account you open and maintain with Pyypl
through the App.
.
“Pyypl Payment Card” means a
physical payment card.
“Terms of Use” will mean these Pyypl
Account Terms of Use, published on our Website, as may be amended from time.
“We”, “us”, “our” means Pyypl.
“Website” means the Pyypl
public customer web portal available at Pyypl.com.
“You”, “your”
means you, the natural person in whose name the Pyypl
Account is opened and maintained.