OMRON CONNECT TERMS OF USE
Version 0.7 – August 2025
We, OMRON Healthcare Co., Ltd. ("OMRON" or "We"), license our users ("You") the use of:
as permitted in these Terms of Use ("Terms of Use").
LIMITATION AND CAUTION
The App enables You to transfer and display your measurement data from a supported OMRON device to your smartphone or other handheld device ("Device").
The App is provided “AS IS” and is not intended to give or replace any advice, including but not limited to medical advice, or to serve for diagnostic purposes on which reliance should be placed.
OMRON is not a medical care provider and does not provide medical advice. The App is not intended to be relied upon in lieu of medical treatment or advice by a trained medical care provider.
Always consult your doctor or other healthcare professional with any questions regarding your medical condition.
When using the ECG functions in the App, be sure to refer to the App User Manual. If you are unable to access the App manual in electronic format, please contact the Customer Support Center via email at Healthcare-dataservices@omron.com to request a paper copy of the App User Manual.
NECESSARY EQUIPMENT The App is designed for smartphones or other handheld devices. We do not guarantee that the App will be compatible with all Devices or operating systems. It is your responsibility to ensure that your Device meets the App's compatibility requirements.
The App requires a supported OMRON device to function properly.
OMRON will have no liability for errors, unreliable operation, or other issues resulting from use of the App or the Service on or in connection with rooted or jail broken Devices or use on any Device that is not in conformance with the manufacturer's original specifications, including use of modified versions of the operating system (collectively, "Modified Devices"). Use of the App or the Service on and through Modified Devices will be at your sole and exclusive risk and liability.
YOUR PRIVACY
We only use any personal data We collect through your use of the App and the Service in the ways set out in the OMRON connect Privacy Statement.
THE TERMS OF THE DIGITAL DISTRIBUTION PLATFORM FROM WHICH YOU DOWNLOAD THE APP ALSO APPLY
The ways in which You can use the App are also controlled by the terms and conditions of the digital distribution platform (e.g. Apple App, Samsung App and Google Play Stores) ("Digital Distribution Platform") from which You download the App. Please refer to the terms and conditions of the relevant Digital Distribution Platform for further details.
Please note that the Premium subscription of the App is automatically
renewed but you can cancel it at any time through the App Store of the
relevant Digital Distribution Platform. If you cancel your Premium
subscription, you will retain access to the Premium features until the
end of the Premium subscription period.
All Premium subscription
payments are processed through the relevant Digital Distribution
Platform where the App
is available. As the developer of the App, we do not have access to
your payment
information and cannot process or issue refunds directly. If you wish
to request a refund
for your Premium subscription, please follow the refund procedures
of the relevant
Digital Distribution Platform.
A simple step-by-step guide is available in the “How do I cancel my
subscription” section of the
Frequently Asked Questions section of our website, which can be
accessed here.
Reward System
With the premium subscription, you can collect Health Reward points and earn a gift card, which can be redeemed as a voucher in the selected platforms subject to further conditions described below:
- Upon subscription, you will automatically receive 11 000 points from us
- A minimum of 50.000 points are required to earn a gift card equal to €5 (for UK 5£), which will be automatically converted to your local currency
- It is possible to accumulate points prior to using the gift card, but the maximum amount that can be redeemed in one voucher is limited to €150.
This feature is intended to be used by consumers for their personal use and is not designed for professional use. The use of the gift cards will be subject to the Terms of Service of Tango Card Inc. SUPPORT FOR THE APP AND HOW TO INFORM US ABOUT PROBLEMS
Support. If You want to learn more about the App or the Service or have any problems using any of them, please take a look at our support resources available at https://www.omron-healthcare.co.uk/omronconnect-support.html
Contacting us (including with complaints). If You have any suggestions for improvement to the App or encounter difficulties with the use of the App or wish to contact us for any other reason, please contact the support service by using the 'Contact Us' function within the App or by sending an email to Healthcare-dataservices@omron.com
How We will communicate with You. If We have to contact You, We will do so by email, using the contact details You have provided to us.
Feedback. Any data, comments or materials You have sent to us via the support contact details as set out under the "Communication" section or via in-app communications, including feedback data, such as questions, comments, suggestions, or similar ("Feedback") shall be handled in accordance with the Privacy Statement. We shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such Feedback.
HOW YOU MAY USE THE APP
In consideration of your agreement to comply with the Terms of Use You may:
YOU MUST BE 18 TO ACCEPT THESE TERMS AND USE THE APP
You must be at least 18 years old to accept the Terms of Use and use the App, otherwise You must obtain parental consent.
YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE
We are giving You personally the right to use the App and the Service as set out above under the "How You may use the App" section. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If You sell any Device on which the App is installed, You must remove the App from it.
CHANGES TO THE TERMS OF USE
We may need to amend the Terms of Use to reflect changes in applicable laws, best practices or due to the inclusion of additional features.
We notify You of any change to the Terms of Use when You next start the App.
If You do not accept the notified changes You will not be able to continue to use the App and /or the Service.
UPDATES TO THE APP
From time to time We may ask You to update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues.
If You choose not to install such updates You may not be able to continue using the App and the Service.
USE OF AND ACCESS TO THE APP AND THE SERVICE
Use of and access to the App and the Service is permitted on a temporary basis, and We reserve the right to withdraw or amend the App and the Service without notice. From time to time, We may restrict access to some parts of the App and the Service, the entire App and the Service, or to certain users. We will not be liable if for any reason the App or the Service is unavailable at any time or for any period.
IF SOMEONE ELSE OWNS THE SMARTPHONE OR DEVICE YOU ARE USING
If You download the App to a Device that is not owned by You, You must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not You own the Device.
WE ARE NOT RESPONSIBLE FOR THIRD PARTY SERVICES WE LINK TO
The App or the Service may contain links to other independent services which are not provided by us. Such independent services are not under our control, and We are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent services, including whether to buy any products or services offered by them.
LICENCE RESTRICTIONS
You agree that You will:
ACCEPTABLE USE RESTRICTIONS
You must:
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the App and the Service throughout the world belong to us (or our licensors) and the rights in the App and the Service are licensed (not sold) to You. You have no intellectual property rights in, or to, the App or the Service other than the right to use them in accordance with the Terms of Use.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We accept liability for any foreseeable loss and/or damage caused by our actions. If We fail to comply with the Terms of Use, We are responsible for loss and/or damage You suffer that is a foreseeable result of our breach of the Terms of Use or our failure to exercise reasonable care and skill. However, We are not liable for any loss and/or damage that is not reasonably foreseeable. Any loss or damage is deemed to be foreseeable if it is apparent that it will happen or if, at the time You accepted the Terms of Use, both (We and You) were aware that it might occur.
We do not exclude or limit in any way our liability where it would be unlawful to do so.
When We are liable for damage to your property. If defective digital content that We have supplied damages a Device or digital content belonging to You, We will either repair the damage or pay You compensation. However, We will not be liable for damage that You could have avoided by following our advice to apply an update offered to You free of charge or for damage that was caused by You using the App or the Service on an unsupported Device.
We are not liable for business losses. The App is for domestic and private use. If You use the App for any commercial, business or resale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitations to the App and the Service. The App and the Service are provided for general information purposes only. They do not offer advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on information obtained from the App or the Service. Although We make reasonable efforts to update the information provided by the App and the Service, We make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Check that the App and the Service are suitable for You. The App and the Service have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Service (as described on the digital distribution platform from which You obtained the App) meet your requirements.
WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICE IF YOU BREAK THESE TERMS
We may terminate your rights to use the App and the Service at any time by contacting You if You have breached the Terms of Use in a serious way. If your action can be rectified , We will provide a reasonable timeframe for you to address it.
If We terminate your rights to use the App and the Service:
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under the Terms of Use to another organisation as part of a transfer of a (part of) our business. We will always notify You if this happens and We will ensure that the transfer will not affect your rights under the Terms of Use.
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of the Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if there is a delay from our side in enforcing the Terms of Use , We reserve the right to do so at a later date. Failure to insist immediately upon your compliance with the Terms of Use, or delay in taking steps against you for breach of the Terms of Use, will not affect your obligation to comply with the Terms of Use and it will not prevent us from taking steps against You at a later stage.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by and construed in accordance with the laws of the Netherlands. All disputes in connection with these terms will be subject to the exclusive jurisdiction of the courts of the Netherlands.
COMMUNICATION
If You have any concerns, questions, comments or requests about the Terms of Use or the App, You can contact us via email at Healthcare-dataservices@omron.com , through the 'Contact us' function within the App, or by regular post at:
OMRON Healthcare Europe B.V.,
Marketing and Communication Department
Wegalaan 73
2132 JD Hoofddorp,
The Netherlands
ANNEX: Notifications in accordance with the Data Act
We will provide you with information in accordance with the Data Act.
Please refer to the following URL link.
https://www.omron-healthcare.com/omronconnect
We shall use non-personal data based on the Terms of Use subject to the Data Act in compliance with such applicable law.