Once: The applications and services provided by Once Connected Ltd., also called the Once Platform.
Subscriber: The person or business with the subscription to Once.
User: The person using the Once Mobile app. Only user names assigned by the subscriber can use Once Mobile.
Customer: The person or business for whom you are creating an order or quotation.
Order Data: The data entered into the Once Mobile app by the user.
Catalogue: The product and pricing data.
We/Us: Once Connected, the provider of the Once platform and services.
HTTPS: A secure, encrypted communications protocol widely used on the internet.
Once Setup: The desktop application used to create the Catalogue and to assign users and devices to the subscriber’s account.
The Order Data you input into the Once Mobile app can include private and sensitive customer data. The Order Data, other than the customer email address, is only visible to the authorised once mobile app user, the subscriber and the customer. It is never transmitted to us (Once Connected) and will not share this data with 3rd parties
The Catalogue does not contain any personal data, only product, pricing and configuration data entered using Once Setup. This data is upload to a cloud store by once Setup and downloaded by the Once Mobile over secure, encrypted communications (HTTPS). Only the subscriber and the subscriber’s users can access the catalogue.
To use One Mobile for the first time, the user must enter the subscriber email and their user ID in the Once Mobile Settings screen. The subscriber email must match a valid Once subscription and the user ID must have been assigned using Once Setup for the subscriber account. If these are correct, a unique device ID as associated with the user so that only this device can be used by the user. If another device has previously been registered for the same user, the registration will fail. Unregistering a device can be done using Once Setup to allow a user to change devices or if Once Mobile has been re-installed on a device.
We strongly advise you to protect the mobile devices using a PIN or password. If your device is lost or stolen you should immediately unregister the device using the subscriber’s Once Setup. This will prevent the app being used following the next time it synchronises with the subscriber’s cloud data store.
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice through email. For further clarification, you can contact us at support@onceconnected.com