Where can I find product measurements and further specifications?
When can I get my order?
Is this product in Stock?
Can I purchase more than you have in stock?
When will you be getting something back in stock?
How is your fabric sold?
Do you offer accounts?
What is this measurement in inches?
Do your prices include VAT?
Can you deliver to my country?
Do you hire out?
Are your artificial food products child safe?
Are your rocks hollow?
Can your birds be used outside?
Can your food be used with real food?
Can I get same day delivery?
Where are you based?
Do you make bespoke items or provide branding?
Do you have a showroom?
Can I collect from your warehouse?
Q Where can I find product measurements and further specifications? Back to List
A On the majority of products you can find this information by clicking the ‘Specifications’ tab on the product page.
Q When can I get my order? Back to List
A If your delivery address is mainland UK and the product is in stock we can often get your order to you for the following working day. Just place your order before 3pm to have your order despatched that day (Mon-Fri). See further details on out ‘Delivery Info’ Page.
Q Is this product in Stock? Back to List
A You can find live stock levels for all our products. If a product is in stock it will have the current stock level in green. Products that are due back in soon will have their ETA in Orange. Out of stock products have ‘Out of Stock’ written in red.
Q Can I purchase more than you have in stock? Back to List
A For the majority of products you can place a backorder for more than we have in stock. We advise you contact us for lead times because certain products take longer to acquire than others.
Q When will you be getting something back in stock? Back to List
A If there isn’t an orange ‘due in’ status on the product, then its likely an exact delivery date is currently unavailable. Contact us and we should be able to provide you with further information.
Q How is your fabric sold? Back to List
A Unless stated otherwise, the vast majority of our fabric is sold off the roll. You will find that these products will have a roll width. For example product code ‘SCNBLACKOUT’ has a roll width of 3 metres. You then order a quantity of how many meters off the roll you require. For example, when buy the SCNBLACKOUT, if you enter a quantity of 5 you we receive one piece which is 5 metres long by 3 metres wide.
Q Do you offer accounts? Back to List
A Accounts are only offered to government funded organisations, such as public schools. All government funded organisations are evaluated by our finance team before a decision is made.
Q What is this measurement in inches? Back to List
A If you still work in inches, you can convert centimetres or metres into inches by doing one of the following. Firstly there are 100cm in 1m. Divide your cm value by 2.54 on a calculator to give you the measurement in inches, (there are 2.54cm in 1 inch). Alternatively you can ask any good search engine or mobile phone personal assistant something along the lines of: ‘what is 90cm in inches’.
Q Do your prices include VAT? Back to List
A Yes all prices include VAT at the UK chargeable rate of 20%
Q Can you deliver to my country? Back to List
A We can delivery to nearly every part of the world, see our Delivery Info page for further details.
Q Do you hire out? Back to List
A We are not a hire company.
Q Are your artificial food products child safe? Back to List
A A large amount of our artificial food products with a code starting ‘DOT’ have a EN71 child safety rating. You can find if a product has this rating by clicking the specifications tab on the product page or list all child safe products by entering ‘EN71’ in our search box (without the quote marks).
Q Are your rocks hollow? Back to List
A Most of our rock products with their code starting ‘DOT’ are hollow plastic. Only when you get down to the pebble sized rocks are some of the DOT coded products solid.
Q Can your birds be used outside? Back to List
A Yes and no, most of our birds are not designed to be used outside. However we have a few customers who have a seagull or two in their garden. They will get a bit tatty over time, from being subjected to our lovely British weather. So put them outside at your own risk. The one exception to this rule are the Vivid Arts birds. These birds are made from frost proof resin and are suitable for outside use.
Q Can your food be used with real food? Back to List
A None of our food has a food safety rating, some of our ‘DOT’ coded products have EN71 child safety rating. See that Q&A for more information on that topic.
Q Can I get same day delivery? Back to List
A Yes, we have a very good relationship with our same day courier and can provide fast shipping services all over the country. To avoid disappointment we advise you place your order as early as possible in the day, owing to the fact that the later it gets the less likely it is a van will be immediately available. Prices are quoted by phone and we need your delivery postcode and address to provide accurate costing. Prices are based on the distance between us and the delivery location, so the further the distance the bigger the expense.
Q Where are you based? Back to List
A We are based in Rochford, Essex. Near sunny Southend-on-Sea. See our Contact Us page for further information.
Q Do you make bespoke items or provide branding? Back to List
A We do not make our products in-house we utilise our large network of supplies and manufacturers to bring you our large variety of products. If you need only a few bespoke items made we recommend finding a company who specialise in bespoke. If you need something on a massive scale, contact us with your requirements and we can see if we can help. 1500-3000+ units (minimum order quantity varies depending on the product).
Q Do you have a showroom? Back to List
A No, we are a web-based shop with despatch warehouse.
Q Can I collect from your warehouse? Back to List
A Yes, you can collect your order from us, but you have to place the order and pay for it over the phone before collecting.