7/9/08 4:45-5:45pm Eastern. There were significant delays between messages from the visitor to myself, but I think it may be because the visitor was accessing the hotline from outside the country.
i was in another session when my comments stopped going through to the caller. I was not connected anymore and unable to contact the supervisor. My internet was still connected and able to access other sites. This happened on July 10 around 9:35 pm.
For the fourth time in a row in the middle of a session, my window stopped shoring text that I would type and I had to log out and log back in to the OHL
NVS told me to log off and then log back in due to a technical error.
At one point I was seeing my responses to the visitor, but neither the NVS nor the visitor were seeing my responses. We had to log off and then log back on to the OHL.
visitor was Disconnected once...then I was disconnected...it happened twice in a 2 hours shift
3pm 7/15 nothing big, just a lag when messages were sent to when they showed up on the screen.
7/15/08 3:30pm EST long delays in receiving visitor's messages. Was probably my internet connection. Resolved itself later on in the session.
problems with connection - June 16th - 7:30 pm
At one piont my typing stopped showing up during a chat with someone who I was trying to help. I logged out, logged back in and supported it to the supervisor. This was not during the last chat, but during the session as a whole.
It was very difficult for me to pick up calls. I wasn't able to connect with the callers when I would take the calls. I did have four, but I tried to pick up about nine on this shift.
7/21/08 4:30pm There were several times when my messages were delayed (whether that was my internet or the visitors', I don't know).
The link in the resource window for how to find a local rape crisis center was broken and when I clicked it would say "undefined" in the text chat box instead.
Screen froze around 9:45 on 7/21 in the middle of a session. Had to end my shift and log back on.
Tuesday 12/22 between 12-2am. System often ended chat window with the supervisor, but it did not end the chat session with visitor. When I went to take another call, the system advised me that the caller had either left the site or the call was picked up by another volunteer. Then the system immediately logged me out of the session.
call was transferred to me due to another volunteer's tech difficulties
7/22/08 5:45pm Firefox froze and I couldn't do anything.
7/23/08 3:30-5:30pm significant delays in my messages going through.
The NVS couldn't read my chat with the visitor live (were many messages we had sent back and forth that she couldn't see). 7/26 between 2 p.m. and 4 p.m. EST.
I got logged off once after picking up a call and the transferred call actually shut down my laptop.
07/27/2008-12:15A During the mist of the visitors chat session the system went down and I lost the visitor. Visitor was able to reenter the chat with no problem
call was disconnected during conversation
7/28/08 5:15pm Was in chat with a visitor, my name under "Who's Online" went from Red to Green, but I never received notification that my chat had ended. NVSruth could also see that I was in chat. Received no more messages from visitor after that.
7/28/2008 at 613pm central time- could not chat at all -text would not go thru
July 28, 9:50 pm. I could type in the text box, but the messages weren't showing up after hitting Send. The visitor thought I was losing her. I wasn't able to contact the NVS either; something was wrong with the text boxes.
had to log out and log back in because suddenly my what i was typing was not being sent during one of my shifts
I tried to contact NVS Deana around 3:30 during a difficult session, and she did not respond -- I'm not sure if she couldn't see my messages or I couldn't see hers or something else happened.
Towards the end of my shift @ 1:45a on 0803/08 and upon completion of my chat, I cleared the queue a bit but when I attempted to take additional chats but the system would not allow me to proceed with the service
around 10:15am on sunday, the buttons stopped working and could not send typed dialog, may have been an issue with my computer.
I kept losing calls either because my response time getting messages wqas slow, or I was not getting their messages.
got logged out once randomly, probably the internet connection.
8/5/08 12:45pm very slow sending messages
Only one brief period where there was a delay between pressing send and it appearing on the screen, about a 20 second gap. Fixed itself within several utes.
many times I would take a call and the caller would never join the chat
Approximately a 20 second delay around 3:50 am EST.
It appeared that the last call I took was unable to see what I had typed, and therefore did not respond. NVS Eloy and I tested it with him in the que and it didn't appear to be a problem with the site, but who knows. That occurred at 3:50 am on August 8, 2008.
8/8/08 3:45pm Messages sent to visitor became delayed, and then would not go through. Session was transferred to Alice3 by NVSJenC
Around 12:45, it appeared to me that there was no one in the que. Upon realizing I couldn't contact the NVS, I signed out and in again and there was a que of 4. This also happened to the other volunteer, as she did not take any calls.
The site kept kicking people off, including callers and the NVS. She contacted an ad and they are shutting the site down for 15 utes.
8/11/08 3:30pm (ish) Received the pop-up about displaying secure and non-secure items. Closed the box and no longer could send messages to visitor nor could contact an NVS. Visitor ended session before it could be transferred and I logged out and back in and had no more problems the rest of the shift.
8/12/08 around 3:30pm a box popped up that said "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?" and the hotline froze in the middle of my session and i had to log out and log back in.
8/15/08 around 4:30pm There were some major delays with my messages going through to a visitor, but it fixed itself in about three utes.
computer screen froze. visitor couldn't see what I was typing. I had to end the call
The call was very long, and towards the end I no longer saw the visitor's responses. Also, my name began to appear twice in the dashboard, in green and in black. I am not sure if the visitor just stopped typing and ended the call, or if he/she was writing and I just didn't see it due to some kind of tech problem.
once I took a call and caller never joined the session
I think the visitor's internet wasn't working too well. S/he got dropped from the first call and I was her/his 2nd call. Responses came really slow. Otherwise no.
1 time i received the secure/non-secure message. 8/26/08 5 or 5:30 pm.
a couple of times I would take a call and caller never came online
08/30/08 1A-130A after signing in, on several different occassions, making sure pop-ups were not blocked, I tried to retrieve a call and could not. i was able to connect with supervisor and advised him of my problem. I am no longer using a PC I am using my labtop, could that be the problem. I really don't know how to resolve. contact # 443-272-7603
He said that he would let the technical suport people know that the visitor had a problem during one of my sessions witbh seeing my written text.
Visitor kept disconnecting, it was their connection, not ours.
9/6/08 10:15am Due to the heavy rains/wind in the DC area, my power kept flickering on and off and I advised NVSNatania that I thought it best that I discontinue my shift so that I would not lose another visitor in session, especially since there were other vols available.
Internet went out about an hour into my shift - 9/6/08 - 11:00 am ET
First call I took connected and said Anonymous was typing. Nothing showed up...i tried to type but it wouldn't show up in the window either. Logged out and logged back in and didn't experience it again. 9/10/08 at 8:30pm eastern time.
my shift spontaneously logged off without warning mid-shift.
Text stopped displaying toward end of conversation. After 10 utes, hung up call. 9/15/08, 9:20pm.
Possibly -- between noon and 3 p.m. Saturday Sept. 20 -- I had five instances where the visitor ended the session before they joined. It could have been the visitor simply not joining, but it may have been a technical issue, I'm not sure.
09/22 @ 330P, at the beginning & throughout the chat both the visitor and I chat conversations were reflected as " i&apos;m". Also my computer kept clicking continuously while typing
9/22 several times between 7.30pm and 11.30pm I would take calls and the caller would never join the chat
09/27/08 1215A At first the visitors could not view my chat because they kept asking, "is anyone there?" I kept responding but the chat box seemed to be in a delayed mode. Then my chat seemed to disappear in thin air after I would send it, it would not populate in the visitor's chat box
9/29 1053pm I tried to take 2 calls and they wouldn't connect.
09/28/08 1150P, in the middle of my chat, my computer froze and I had to shut down and reboot.
As of about 8:45 ET my messages stopped getting to the chat, either with the NVS or the visitor. I continued to try to type messages but they never showed up. I tried to reestablish communication with my NVS, as well as log out and try a different NVS, but I was unable to get any contact.
during one session (about 9 pm, september 30) the chat froze up, messages were not getting transmitted anymore
9/30 at 11:17 pm and 11:42 pm EST -- my messages no longer showed up in the dashboard, nor could I contact the NVS, so I had to sign off and sign back on.
I had issues with logging into the site.
I got kicked off at one point. i think i clicked "take call" twice.
i got kicked off when i tried to take a call.
I had difficulty with taking calls in the beginning. I had to sign out and then sign back in.
10/13/08 I "took two calls", and then my name remained green even though i was talking to someone, and the supervisor could not see my conversations.
throughout my 7-9pm 10-14 shift calls would not connect
a few times there were difficulties in transmitting the messages, and in the end i could not take calls anymore when I tried [10/14, 8.30pm-9.30 pm]
In the beginning of the shift on10/14/2008 between 9P-930P, I was having difficulties signing on in both the fire fox and Internet explorer on my labtop. I left message on the helpdesk tele voicemail. I kept trying until I succeeded. I cant tell you exactly what I did to access the website but I finally did.
My name remained green/blue even though i was in a chat. The supervisor could not see the conversation. 10/16/08 10:20 am
Friday October 17 9pm I tried to take calls and visitors couldn't/didn't join the chat repeatedly. I logged off and cleared history/cache/cookies and everything was fine afterward when I logged in again.
10/20, 8:15 p.m. - my messages stopped showing up/couldn't contact NVS (system stopped responding). This may have been an issue with my computer, though.
tried taking calls but visitor didn't join. had to log out and back in again after clearing history/cache/cookies.
Oct 21, 2008 9pm. Was in 2 calls at once, visitor was unable to see my responses, etc. Lots of problems
I got a message that the NVS had closed our chat (10/28, ~10:30pm), even though she hadn't. Once we reconnected, she said she'd been typing to me for a while before realizing we were disconnected.
Issues with starting chat with visitors; the site disable chat 3 times. This occurred on 11/9/08.
On 11/11/08, the site log me out of the chat at 8:00 am.
Initially I kept getting disconnected. Once that was resolved, if I tried to take a call sometimes I would get a message saying that the call may have already been answered and that my window was closing. I was technically in shift but unable to see the page so I'd have to log out completely and log back in.
NVS couldn't monitor my sessions for some reason. And briefly, i couldn't contact the NVS. 11/18/08 from 7 pm - 9:30 pm
I signed up for my session for today, tomorrow and next Tuesday about 2 months ago. I signed in an hour before my shift was supposed to start (which was 9:00pm) to make sure i remembered my password, because i hadn't had a session in a few weeks. When i signed in, it said my session was from 8-10 instead of 9-11. It was also pushed an hour forward for tomorrow and next Tuesday's shift. I am fine with the new times. I just wanted to bring this to your attention.
On 11/22/08, the system logged me out around 8:00 am.
11/23/ 820P There was adelay in the chat. I would type my responses and they did not populate in the chat box. The visitor ultimately ended the chat
11/30 @ approx 1245a & 1:25A, while in the middle of a chat I was disconncted from the chat visitor 2x without a warning
There was a big freeze-up. None of my caller's conversation was cog through, and e wasn't showing up either. Thank goodness we were able to reconnect after signing off. I have to say, the technology on this site interferes with my calls more that 50% of the time.
Firefox crashed, but NVA was able to transfer same session back to me.
A sudden disconnection occurred (12/4/08 at around 9:30pm), apparently because of a glitch with the queue.
Around 10 p.m. on 12/5 my messages were sending extremely slowly (took 2-3 utes per message), and then stopped showing up. It may have been my computer, b/c I was having issues earlier, though NVSruth said her messages were somewhat slow as well.
Quite a lot of technical problems...getting disconnected, calls dropped etc...
12/08/2008 - 10:30pm During chat with NVS, my messages to the NVS stopped posting, although I could continue reading new posts by NVS.
I did not manage to log in for three days, but it may have been some new incompatibility with my browser which was resolved when I downloaded the latest firefox version
12/9/08, 7:30 pm I couldn't click any buttons, and the things i typed wouldn't send. i logged back out and in and that fixed it.
12/09/2008 - 7:30 and 8:30 Lost connection to server two times - had to log out both times.
Approx. 9:50 pm EST on Dec. 12 - chat window stopped responding and I had to sign off and sign on again.
3A 12/19 client dropped from call, was able to call back in and get this volunteer, 430A caller dropped from call, no call back
I was log-out of the system at 6:59 am on 12/25/08.
12/25/08 @ 1145P chat was disconnected. Had to log off and log back in
the system logged me out at 8:00 am on 12/27/08
site seemed to stop working at end. my words werent going through and the visitors werent either. i couldnt even contact the nvs.
On 12/28/08, the system started running very slow at 6:20 pm; I was unable to chat with the my last visitor. Plus, I experience difficulty, when I attempted to notify the NVS.
Chat users were very slow to join chat, and I had three calls where no user ever came into the chat.
The system started running slow on 1/4/09; I can't remember the time, but I did notify the NVS.
1/7/2009 - 8:30pm - responses I sent to the server did not show up, and I had to log out and log back in.
the recurring problem where you "take" a call and the caller never arrives. This happened 6-8 times in 1 hr 45 .
It may have been my connection, but there were times when there was a major lag between when I sent something and when it appeared in the chat window
The first time I tried to contact the NVS, it didn't seem to go through, or otherwise she didn't respond for some reason. However, when I closed the window and re-contacted her, she responded immediately, so it was probably a technical glitch. This was around 5:45pm(?) on 1/13/09.
Nothing I typed was going through, and I couldn't contact the NVS. When I logged out and back in, it was fixed.
other then being disconneced in the middle of the chat 1x, no
At 8AM the system just shut down on me. I could log back in, but it completely disconnected me.
Late in the session (a couple utes ago) the things I was saying weren't cog up/sending. I tried to contact the NVS and that wouldn't come up either. I finally had to end the session. 01/19 @ 2:45p
Got logged out and couldn't get back in..
chat became frozen on one call. i got a red "!" on the little lock at the bottom of screen and then couldn't chat or open chat window for supervisor...
1/29/09 at approximately 9:00 am. Took call, at one point was receiving messages from caller but responses weren't going through. Unable to contact NVS - window kept reloading. Caller left. Ultimately, had to shut down computer and restart to join session.
my responses wouldnt go through to caller or NVS (two different calls). had to log out three times.
see above. i saw that she was typing, but messages weren't cog through.