Terms of use

We at Sodexo take your privacy very seriously. Your customer data is stored and processed in accordance with General Data Protection Regulation.

1. What information we collect?

To ensure the quality of the service we collect personal data during registration.

We collect the following data:

Other personal information is only stored if the user voluntarily provides the information, for example to place an order.

2. How do we use the data we collect

Customer information is stored in Sodexo’s customer register, where the information is used to maintain the customer relationship.

Personal data may be processed for the purposes required:

Sodexo has the right to process and disclose the information in the register in accordance with applicable legislation for justified uses (such as direct marketing).

3. Data transfer to 3rd parties

Personal data may be transferred to 3rd parties to deliver the agreed services, such as payment details for payment service providers.

4. Use of cookies

We don’t use cookies in the MySodexo app.

5. Data transfer outside the EU or the EEA

The data will not be disclosed outside the EU or the European Economic Area.

6. Registry security principles

We protect our records in accordance with industry standards. The registers are maintained properly on a password-protected server.

7. Terms and right of return

In its mobile application, Sodexo clearly states to the consumer the description of the product to be purchased, the price, possible delivery costs, delivery method and payment methods to be used.

The consumer has the right to cancel the transaction if the supplier refuses to supply the product for technical or other reasons. Upon cancellation of the transaction, the seller will refund the amount corresponding to the charge made on the payment card in connection with the order. Credit card transactions are guaranteed by Nets.

The seller is not obliged to refund the payment made with the payment card if the customer does not collect the order she/he paid for during the payment date from the restaurant selected in connection with the payment transaction.

The supplier has the right to cancel the transaction if the buyer is unable to present the required documents, for example to prove her/his adulthood when purchasing alcohol products.