Welcome to ZotoaTM website,applications,products and services offered by Hedonmark Management Services Limited (HMSL) including its affiliates and subsidiaries having its registered office at Plot 52 Ahmadu Bello Way, Victoria Island, Lagos, Nigeria , through its website and mobile network (collectively, including all Materials available through the www.zoto.com.ng or www.zoto.ng domain names and the ZotoTM website network, including mobile sites and apps, “Sites”) . This End User License Agreement (“EULA”) describes the terms and conditions applicable to your access and use of the Sites and the products and services offered therein.
By using these sites/application and the services and products offered on or through them, you may access the ZotoTM Website and the ZotoTM recharge and payment service. As used in this EULA, the term, “Software” includes the ZotoTMWebsite, any other software owned or controlled by HMSL which you have selected for downloading and installation, and any online or enclosed documentation, data distributed to your computer for processing and any future programming fixes, updates and upgrades provided to you. Software includes analytics and customer service components and its use to occur only as permitted by usage rules set by HMSL and/or its licensors who have provided Materials (as defined herein below) for the Services
ZotoTM will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by ZotoTM application will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, we may reveal general statistical information about ZotoTM & its users, such as number of visitors, number and type of goods and services purchased, etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure. We reserve the right to use your Personal Information for our Service offers, promotions etc.
Personal Information refers to and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, that may have been voluntarily provide by the user in connection with availing any of the services on Zoto™. User agrees and voluntarily authorizes Zoto™ to collect his/her personal information as well as information regarding the domain and host from which user accesses the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.
We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys or feedbacks. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at ZotoTM, providing you with options that we think you might be interested in and to display options according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Zoto™ uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Please read the following terms and conditions carefully before registering, accessing, browsing, and downloading the application. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the application and immediately terminate your use of the services.
The Terms and Conditions is a legal contract between you, an individual customer, member, user, or beneficiary of this service of at least 13 years of age ("You"), and ZotoTM Mobile Application powered by Hedonmark Management Services Limited (together with its subsidiaries and other affiliates, "us", "we", " ZotoTM" ), regarding your use of our mobile application (known as "Service") to recharge mobile number and other payments services referred here as “ recharge and payment related products” and related Services. ZotoTM reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions from time to time as it deems fit without further notice to the user and your continued use of the site will signify your acceptance of any adjustment to these terms. User is required to re-visit the "Terms & Conditions" link from time to time to stay abreast of any changes that the "application" may introduce. No notification communication will be done subject to change in terms and conditions..
The services are not available to persons under the age of 13 or to anyone previously suspended or removed from the services by ZotoTM. By accepting these Terms & Conditions or by otherwise using the Services or the Site in future , You represent that You are at least 13 years of age and have not been previously suspended or removed from the Services. You represent and warrant that You have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.
We at ZotoTM are dedicated to offer payment related services wherein you can recharge your mobile phone. The version of the application may be upgraded from time to time and hence user is advised to download the application to support for new functions and services failing, the services may be discontinued or you may not be able to use the latest features and functionality. The service needs internet connection.
The service shall not be available to the user in the following cases:
ZotoTM and its partners are not liable to subscriber for any damage or alteration to its mobile handset as a result of the installation or use of the application
ZotoTM has tied up a strategic partnership with a third party enabler for the mobile phone recharge. ZotoTM is not responsible for any delay, pricing or cancellation of recharge from mobile operators end. Though, we ensure best efforts are made to keep the service above acceptance levels.
User is solely responsible for the selection of mobile operator and the recharge amount. ZotoTM is not responsible for talk-time given against recharge done through ZotoTM Mobile application or website as this is purely at mobile operator's disposal
By using the Services you agree not to:
Use the Services in a manner that ZotoTM or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network PRIVACY POLICY & INFORMATION USAGE
We respect your privacy at ZotoTM and value your trust. We are committed towards protecting your privacy. Authorized employees within our company on a need to know basis only use any information collected from ZotoTM user. We constantly review our systems and data to ensure the best possible data security to our customers. We will not sell, share or rent your personal information to any third party or use your e-mail address for unsolicited mails unless explicitly mentioned. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Your mobile number/email-id/facebook id or any other relevant ID as communicated by ZotoTM is a first step for sign up that will identify your account and thereby all of your transactions a nd account related activity on ZotoTM.We encourage you to choose a strong pin to protect your account.
ZotoTM provides your transaction history in the format of its choice, which may change from time to time. This summary may be found by logging into your account (if you have registered and created an account) on the future site . All charges will be automatically placed to your credit card, debit card, prepaid cash card, and mobile money account for the amount of Recharge successfully purchased at the time of purchase. No additional notice or consent will be required for charging Service use to your credit card, debit card, and mobile money account.
We accept Credit and Debit Cards from various card networks as mode of payments, which are processed through our payment gateway partner.
Declined card payment? We know it's frustrating, but the truth is that it happens to a lot of people. Below are common reasons why. We hope they help answer your payment question so you can get back to enjoying ZotoTM.
For the most part, banks don’t tell us the exact reason for declining a card transaction. But here are a few possible explanations that may offer some guidance. However, to reduce the guesswork, you may find talking to your bank to be the most direct route to an answer and a solution.
ZOTOTM and Hedonmark Management Services Limited (HMSL) will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages. All transaction on the ZOTOTM application or website whether monetary and otherwise, are non-refundable, non-exchangeable and non-reversible. Save and except in the event of proven gross negligence on the part of Zoto™ or its employees, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by ZOTOTM with respect to the recharge done by the user or any other services transacted by the User. For the avoidance of doubt, the total liability of HMSL, and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited for all intents and purposes to the value of the the amount actually paid by the user and actually received by ZOTOTM with respect to the recharge done by the user or any other services transacted by the User with ZOTOTM. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis,even if ZOTOTM has been advised of the possibility of such damage.
The Services are owned and operated by ZOTOTM and/or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services provided by HMSL are protected by Nigerian copyright, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and ZOTOTM, all Materials, trademarks, service marks, and trade names contained in the application are the property of HMSL and/or third party licensors or suppliers. ZOTOTM reserves all rights not expressly granted in this Agreement.
ZOTOTM shall not be liable to the user for any failure to perform the services contemplated under these terms and conditions due to an event beyond the its control including but not limited to any Act of God, terrorism,war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality including those attributed to the failure of its third party partners to honour any of their obligations, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.