By 9am morning surgery has begun and we never
know how the morning is going to progress.
Sometimes we have lambs and Shetland Ponies in
reception along with the dogs and cats! Throughout
the day we are busy with pet owners and farmers
phoning or coming into the surgery to buy flea or
worming treatments, ordering or picking up medicines
or asking for advice. There are no silly questions - if
we can’t help we will find a nurse or vet who can.
The medicine and supplies delivery arrives just before
lunchtime and we have to check everything off and put
it all away, making sure that if we ordered something
for a client, we have it ready for them to collect.
We like to keep the waiting room and consulting
rooms clean and tidy and make sure that the shelves
are well stocked.
Emergencies can come in at any time and it’s
important we remain calm and make sure they are
seen as soon as possible.
The best part of being on the reception team is
being able to meet the new arrivals and we usually
try to grab a cuddle of the pets before they go in
to see the vets.
As we are pet owners ourselves we understand
how people feel when they receive sad news and
we always try to comfort people and make it a little
easier for them.
Our days are very busy and we ensure
that clients and pets are made to feel
very welcome.
Veterinary receptionist at
Millcroft Veterinary Group.
Dental disease is the most common clinical condition
occurring in adult dogs and cats and it is preventable
in many cases. In this issue we get some top tips on
caring for your animal's teeth.
Almost every pet will experience a flea infestation at one point
in their life, but whilst easy to become infected, it is not
always as simple to banish this unwanted guest;
we have an article advising on how to win the
war against fleas!
In this
edition
of Small Talk...
Our day starts at 8.30am when most of our patients who are
coming in for operations start to arrive. We often find that owners are
worried about leaving their pets and we do our best to reassure them.
A day in
the life...
...of a veterinary
receptionist
by
Anne-Marie Moffat